Shape AI-enabled learning for Shopify Support through exceptional writing, editing, and judgment. This individual contributor role owns work end to end.
As Lead, Learning & Development, you prepare Support teams for changing payments, banking, and point-of-sale products. You diagnose performance gaps, build learning assets, and measure programs over time. Your work helps advisors deliver exceptional merchant experiences in an AI-rebuilt support operation.
Key Responsibilities:
- Analyze performance and quality data to identify learning gaps
- Build learning from source content through final assets
- Write content for people and accompanying AI tools
- Measure programs, retain effective elements, and remove ineffective ones
- Turn competing senior-leader requests into clear plans
Requirements:
- Exceptional writing and editing skills with or without AI
- Experience building learning that changed adult job performance
- Technical or fast-changing environment experience is ideal
- Strong opinions about AI tools supported by examples
- Adaptability when plans change, with continued shipping
Bring learning design, AI judgment, and precise editing to Shopify Support's changing merchant experience.
Lead Learning Development AI Support in Ottawa employer: Shopify
Shopify is an exceptional employer that fosters a remote-first work culture, allowing you to collaborate with a diverse, global team of Ruby and Rails experts. With a strong emphasis on employee growth, you'll have ample opportunities for coaching and mentorship while contributing to a high-performing codebase that impacts merchants worldwide. Join us to be part of a dynamic environment that values innovation and teamwork.
