At a Glance
- Tasks: Manage importer accounts and ensure client satisfaction while resolving issues effectively.
- Company: Join Shippabo, a dynamic company focused on exceptional client service.
- Benefits: Enjoy a supportive work environment with no sales quotas and opportunities for growth.
- Other info: Thriving small company culture with a focus on teamwork and collaboration.
- Why this job: Make a real impact by nurturing relationships and delivering top-notch service.
- Qualifications: Experience in ocean freight forwarding and strong problem-solving skills required.
The predicted salary is between 54450 - 66550 $ per year.
Shippabo seeks a dynamic Account Manager to nurture importer relationships and resolve issues effectively.
This role emphasizes service quality and client retention without the pressure of sales quotas.
As an Account Manager, you’ll own a portfolio of importer accounts, ensuring satisfaction and long-term health of relationships.
Diagnosing issues swiftly and reviewing shipments proactively are crucial.
You will advocate for clients while balancing business needs, driving forecast accuracy, and managing outcomes across various teams.
Key
Responsibilities
- Own and manage a portfolio of importer accounts
- Diagnose client issues before escalating to teams
- Review shipment bookings and identify potential problems
- Balance client needs with Shippabo’s business objectives
- Monitor portfolio performance and report key metrics
Requirements
- Experience in ocean freight forwarding or NVOCC
- Strong independent troubleshooting skills
- Excellent commercial judgment and structured thinking
- Clear written communication for complex logistics
- Ability to thrive in a small company environment
Lead effective account management and deliver exceptional service at Shippabo, ensuring client satisfaction and successful outcomes. #J-18808-Ljbffr
Client-Focused Account Manager in Vancouver employer: Shippabo-2
Shippabo is an exceptional employer that prioritizes client satisfaction and employee well-being, fostering a supportive work culture where team members can thrive without the pressure of sales quotas. Located in a dynamic environment, we offer ample opportunities for professional growth and development, allowing you to enhance your skills while making a meaningful impact on our clients' success. Join us to be part of a collaborative team that values innovation and dedication in the logistics industry.
