At a Glance
- Tasks: Lead a skilled team and ensure top-notch customer service in automotive repairs.
- Company: Wonder Auto & Tire, a trusted name in automotive service.
- Benefits: Competitive salary, comprehensive benefits, and employee discounts.
- Other info: Join a positive work environment with growth opportunities.
- Why this job: Drive operational efficiency and make a real impact in the automotive industry.
- Qualifications: Experience in the automotive industry and strong leadership skills.
The predicted salary is between 75000 - 90000 $ per year.
Wonder Auto & Tire Enfield, N.S., part of the Shift Auto Group is seeking a driven and experienced Service Manager to lead our team. As a trusted name in automotive service, Wonder Auto & Tire is known for top-quality repairs and customer-first service. We’re looking for a strong leader with automotive experience to drive operational efficiency, lead a skilled team, and deliver excellent customer experiences.
About the Role
As a Service Manager, you will oversee all day-to-day operations of the Enfield location. Your primary responsibilities will include driving operational efficiency, leading a high-performing team, maintaining customer satisfaction, and meeting profitability goals. This role is ideal for someone with a background in the automotive industry, a natural ability to lead, and a commitment to exceptional service.
Key Responsibilities
- Operations Management
- Oversee daily operations to ensure smooth, efficient service delivery.
- Manage inventory, tools, and equipment to support service excellence.
- Monitor and manage branch budget, expenses, and revenue.
- Hire, train, and supervise staff, ensuring high performance across all roles.
- Foster a collaborative, positive work environment that encourages growth.
- Conduct regular performance evaluations and provide coaching as needed.
- Customer Experience
- Maintain high standards of customer service and resolve customer issues promptly.
- Implement strategies to improve customer satisfaction and loyalty.
- Oversee appointment scheduling to enhance service flow and reduce wait times.
- Sales & Business Development
- Develop and execute sales strategies to meet revenue targets.
- Analyze market trends and local competition to identify growth opportunities.
- Represent the branch through local marketing initiatives and community involvement.
- Compliance & Safety
- Ensure full compliance with industry regulations and company policies.
- Promote and enforce workplace safety standards for both staff and customers.
What We Offer
- Competitive salary with performance-based bonuses. ($75,000-$90,000)
- Comprehensive benefits package including health, life, disability insurance, EFAP, and paid time off.
- Ongoing training and career development opportunities.
- Employee discounts on automotive products and services.
Branch/Service Manager employer: Shift Automotive
At Shift Auto Group, we pride ourselves on being an exceptional employer in Fredericton, NB, where our collaborative work culture fosters innovation and growth. As the Head of Accounting & Administration, you will not only lead a talented team but also benefit from ongoing professional development opportunities and a supportive environment that values your expertise. Join us to make a meaningful impact in the automotive industry while enjoying a competitive compensation package and a commitment to work-life balance.
