At a Glance
- Tasks: Connect with customers and ensure they have a seamless automotive service experience.
- Company: Join Wonder Auto & Tire, part of Shift Auto Group, a fast-growing automotive organization.
- Benefits: Earn $19–$23/hour plus bonuses, with medical coverage and career growth opportunities.
- Other info: Enjoy a supportive environment with no scheduled nights or weekends.
- Why this job: Be part of a team that values relationships and delivers exceptional service.
- Qualifications: Great communication skills and a passion for helping people; automotive experience is a plus.
The predicted salary is between 23 - 23 $ per hour.
Be Part of the Wonder Auto & Tire Enfield, NS Team! Join the team at Wonder Auto & Tire, Enfield, part of Shift Auto Group—one of Atlantic Canada's fastest-growing automotive organizations with multiple locations across New Brunswick. This is more than a Service Advisor position—it's an opportunity to build lasting relationships with customers, work alongside a great team, and play an important role in delivering an exceptional automotive service experience.
What You'll Do
- As a Service Advisor, you'll be a key connection between our guests and the Service Team, ensuring every customer receives a professional, friendly, and seamless experience.
- You'll help customers understand their vehicle's maintenance and service needs while coordinating appointments and supporting the team in delivering outstanding service.
- Responsibilities include:
- Welcoming and assisting customers while creating a positive service experience
- Scheduling convenient appointment times and managing customer bookings
- Confirming recommended maintenance and services due with customers
- Communicating clearly with customers regarding their vehicle's service and maintenance needs
- Assisting customers and businesses with parts, tires, and accessory needs
- Managing customer inquiries through phone, email, and in-person interactions
- Following up with customers after their service visit to ensure we exceeded their expectations
- Maintaining accurate customer and service records
- Working closely with Technicians and other members of the Service Team to support an efficient workflow
- Helping identify opportunities to provide additional maintenance, tire, parts, and service solutions
- Supporting a clean, organized, and professional service environment
- Contributing ideas and helping continuously improve the customer experience
- Taking on other responsibilities that support our guests and the Service Team
What We're Looking For
- The ideal candidate:
- Has exceptional customer service and communication skills
- Is friendly, approachable, and genuinely enjoys helping people
- Is organized, detail-oriented, and able to manage multiple priorities
- Thrives in a busy, fast-paced, customer-focused environment
- Is comfortable using computers and learning new software and systems
- Has strong problem-solving and multitasking abilities
- Demonstrates reliability, accountability, and a positive team-first attitude
- Is confident communicating with customers and building lasting relationships
- Has a willingness to learn and grow within the automotive industry
- Previous automotive or Service Advisor experience is an asset, but not required
- A valid driver's license is an asset
We offer a competitive compensation package designed to reward great performance and provide opportunities for career growth.
Compensation: $19–$23 per hour
Monthly bonus incentive plan designed to reward high-performing employees
Potential annual earnings of $55,000–$70,000
Additional benefits include:
- Medical and health coverage
- Ongoing training and professional development
- Career growth opportunities throughout Shift Auto Group
- Employee recognition and performance incentives
- Supportive, collaborative team environment
- No scheduled nights or weekends
Why Join Wonder Auto & Tire, Enfield, NS?
At Wonder Auto & Tire, we're focused on more than servicing vehicles—we're focused on taking care of people. You'll join a team that values teamwork, great communication, new ideas, and going the extra mile for our customers. With multiple Wonder Auto & Tire locations and the support of Shift Auto Group, there are opportunities to build your skills, grow your career, and make a real impact.
At Shift Auto Group, our common purpose is simple: "We create lasting relationships by providing the finest automotive experiences anywhere." If you're organized, energetic, customer-focused, and ready to join a team that puts people first, we're excited to meet you.
Service Advisor employer: Shift Auto Group
At Shift Auto Group, we pride ourselves on being an exceptional employer that fosters a dynamic and supportive work environment in Halifax and Lower Sackville. As a General Manager, you will not only lead a high-performing team but also enjoy comprehensive benefits, performance incentives, and ample opportunities for professional growth within the thriving automotive sector. Our culture emphasizes collaboration, innovation, and a commitment to excellence, making it a rewarding place for those passionate about driving results and developing talent.
