Lead front office operations at Sheraton Centre Toronto Hotel, using communication and guest service skills in a full-time management position. Guide daily shifts across Bell/Door Staff, Switchboard, and Guest Services/Front Desk.
This entry-level management position supports successful daily shift completion and guest and employee satisfaction. You will assist with financial and administrative responsibilities, manage front desk operations, and help achieve operating budget objectives. The role requires either relevant experience or a hospitality, business, or related degree.
Key Responsibilities:
- Guide daily Front Desk shift operations and support front office areas
- Coach employees and address questions, concerns, and performance expectations
- Handle guest complaints and resolve service problems
- Supervise staffing levels and same-day room selling procedures
- Review guest feedback and support recognition programs
Requirements:
- High school diploma or GED with two years of relevant experience
- Or a two-year degree in hospitality, business, or related major
- Strong interpersonal and communication skills
- Ability to understand Bell, Switchboard, Concierge, and Guest Services operations
- Ability to perform Front Desk duties as necessary
Support Sheraton Centre Toronto Hotel guests and teams through front office leadership, service recovery, and operational coordination.
Front Office Guest Services Manager in Toronto employer: Sheraton Hotels & Resorts
At Sheraton Gateway Hotel in Toronto International Airport, we pride ourselves on fostering a vibrant work culture that values diversity and inclusion, making it an exceptional place for the Director of Restaurants role. Our commitment to employee growth is evident through ongoing training and development opportunities, while our competitive compensation package and benefits ensure that our team members feel valued and supported. Join us in creating memorable experiences for our guests in a dynamic environment that encourages collaboration and innovation.
