Lead Follett campus store operations across Canada through sales growth, financial oversight, and exceptional customer service. Shape daily execution and peak-period performance.
As Campus Store Manager, you will lead all facets of store operations while supporting a Regional Manager with campus relationships. You will execute operating plans, review financials, manage merchandise decisions, and maintain brand and operational excellence. The role also includes developing teams, strengthening customer relationships, and supporting course materials activities.
Key Responsibilities:
- Execute operating plans during traditional and rush periods
- Lead promotions, events, displays, layouts, and advertising copy
- Review financials and manage markups, markdowns, and write-offs
- Develop teams through recruiting, training, coaching, and performance management
- Maintain customer service, store standards, safety, and asset security
Requirements:
- Bachelor's Degree or equivalent
- Three to five years of retail management experience
- General computer skills
- Strong organizational, analytical, financial, and problem-solving skills
- Travel under ten percent
Bring operational leadership, financial acumen, team development, and customer service expertise to Follett campus retail operations.
Campus Store Operations Manager employer: Shepherd
Follett Higher Education is an exceptional employer that fosters a vibrant work culture focused on mentorship, collaboration, and continuous development. As a Campus Store Manager, you will enjoy the benefits of working in a supportive environment that prioritizes employee growth and engagement while contributing to the success of the campus community. With a commitment to inclusivity and operational excellence, Follett offers a unique opportunity to lead a dedicated team and make a meaningful impact in the lives of students and faculty.
