Shbiro Group is hiring a Resident Relations Coordinator & Project Secretary for its student housing in Tel Aviv / Rishon LeZion.
A varied, dynamic role combining day-to-day communication with residents, marketing and leasing, customer service, and ongoing administration of the complex.
Key Responsibilities
- Promote the student housing to prospective residents and manage applications, leasing, and contract signing.
- Support residents throughout their stay, from move-in to move-out.
- Provide ongoing service to residents, handling inquiries, complaints, and maintenance requests.
- Ensure residents follow housing rules, build community connections, and create a positive living experience.
- Handle day-to-day administration and support the site manager.
- Coordinate with suppliers, service providers, and internal teams.
- Maintain and update resident records, contracts, and documents in the relevant systems.
- Prepare reports, carry out routine checks, and track ongoing tasks and processes.
Position: Full-time, on-site at the student housing complex.
An opportunity to join a leading real estate group in a meaningful role with responsibility, a strong service focus, and a vibrant student environment.
- Previous experience in a role combining face-to-face customer service and administration – required.
- Strong technical skills, excellent knowledge of Microsoft Office, especially Excel, and the ability to learn new systems quickly – required.
- A high level of English – required.
- Experience with Salesforce – a strong advantage.
- Experience in income-producing real estate, residential rentals, or student housing – an advantage.
- Experience working with suppliers and service providers – an advantage.
- A strong customer service mindset, excellent people skills, and the ability to handle challenging situations.
- Strong organizational skills, initiative, and the ability to work independently and manage multiple tasks.
- Flexibility with working hours during busy move-in and move-out periods.
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