French bilingual customer support specialists solve complex issues through email, live chat, and phone while delivering clear, empathetic guidance. Sezzle support is remote friendly.
As a Customer Agent at Sezzle, you will help consumers use Sezzle services and troubleshoot questions. The work requires fluent French and English, strong communication, and customer-focused problem solving. You will also share customer insights with Product, Development, and leadership teams.
Key Responsibilities:
- Provide prompt, detailed, empathetic consumer support
- Resolve inquiries through email, live chat, and phone
- Explain Sezzle services using clear instructions
- Report product and process improvement opportunities
- Communicate customer trends and suggest solutions
Requirements:
- Fluent written and spoken French and English
- Three or more years of customer support experience
- Experience troubleshooting complex customer issues
- Exceptional verbal and written communication skills
- Bachelor's degree or equivalent education and experience
Use bilingual communication, troubleshooting, and customer advocacy skills to help Sezzle consumers succeed across every support channel.
