Product Manager in Edmonton

We are hiring for a Product Owner - Personal Deposits in our Products and Pricing department. This position is remote, and open to all employees across the province. Posting Closes: Until filled.

At Servus Credit Union, we do things differently because we're a credit union, not a bank. We believe in putting people before profits, which is why our members are also our owners. Every dollar we earn is reinvested into the things that matter most: our members, our employees, and our communities. We're looking for passionate, values-driven people to join our team.

The Product Owner - Personal Deposits is accountable for implementing the product design, development and product marketing strategy for Servus Credit Union's personal deposit banking products, as well as playing a key role on the Service Fee Committee. Reporting to the Director of Product and working closely with the rest of the Pricing and Loyalty Team, their detailed understanding of the product life cycle and proficiency in product management best practices will ensure an innovative and competitive portfolio of Personal banking products and services.

Key Responsibilities and Accountabilities:

• Provides input into the development of an innovative product and service strategy; translates product strategy into operational plans that prioritize activities based on business and member impact.
• Develops, implements, and maintains a deposit product roadmap that defines enticing features for our members, drives adoption, and increases utilization of Servus' services.
• Creates buy-in for the product vision both internally and with key external partners.
• Manages an assigned product portfolio through all stages of the product lifecycle, driving its success through product and pricing optimization.
• Leads the development of an ideal member experience, targeted to specific segments, built upon collaboration and integration between digital and direct/assisted channels.
• Actively monitors member channel usage to support the use of data in determining branch and department productivity.
• Supports Product, Pricing and Loyalty leadership team with reporting needs related to ongoing business performance.
• P&L for Deposit Products including end to end ownership of all revenue & cost drivers of Retail Deposit products.
• Partners with appropriate teams and leaders to support annual KPI planning.
• Leads the development and execution of member propositions.
• Establishes and manages third-party vendor relationships and products.
• Stays current on external market conditions and new or evolving trends in product management.
• Ensures governance, compliance, and risk standards are upheld.

What You Bring:

• 7 years’ experience in financial services, product management and development, or analytics.
• Demonstrated ability in product management and development, customer segmentation, sales and profitability analysis, and vendor relationship management.
• Bachelor’s degree in a related field.
• Proficient computer skills, with the ability to quickly learn and adapt to new and existing job-related systems and programs.
• Excellent written and verbal communication skills.
• Strong critical thinking, problem-solving, analytical, organizational, and multitasking skills.
• Customer-focused mindset with a commitment to delivering exceptional service.
• High level of attention to detail.
• Ability to build and maintain effective working relationships across a wide variety of internal and external stakeholders.
• Strong presentation and public speaking skills.

Benefits:

• Competitive compensation including performance-based incentive pay and profit share.
• Training & Development Opportunities.
• Career Advancement Potential.
• Flexible work options.
• Meaningful work towards individual and corporate goals.
• Opportunities to get involved and give back through an employee volunteer program.

At Servus, our employees are also members, meaning you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the financial services we provide.

We encourage applications from individuals of all backgrounds, and accommodations are available during every stage of the hiring process upon request.

The selected candidate(s) must successfully pass a criminal background check, reference check and credit check to qualify for hire by Servus Credit Union.