At a Glance
- Tasks: Lead teams to enhance network reliability and troubleshoot complex incidents.
- Company: Join ServiceNow, a leader in cloud services with a focus on innovation.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on operational excellence.
- Why this job: Shape the future of network services while developing your engineering team.
- Qualifications: 5+ years in network reliability and strong leadership skills required.
The predicted salary is between 114750 - 140250 $ per year.
Shape the future of network reliability as a Technical Manager at Service Now.
Lead teams in operational excellence and incident management using SRE principles for cloud platforms.
In this key role, you will oversee the reliability and operation of network services while developing your team of engineers.
Your responsibilities will encompass troubleshooting complex incidents and ensuring readiness, all aimed at increasing availability and efficiency for Service Now’s cloud offerings.
Key
Responsibilities
- Direct the reliability engineering team and manage priorities
- Actively troubleshoot and lead major incident responses
- Define and utilize SLIs and SLOs to enhance service metrics
- Automate operational tasks to improve consistency
- Partner across departments for enhanced incident resolution
Requirements
- 5+ years in production operations or network reliability
- Strong understanding of networking and SRE best practices
- Technical capabilities in Linux and troubleshooting
- Leadership experience in managing engineers
- Familiarity with cross-functional collaboration in global settings
- Drive network service excellence and team development with Service Now. #J-18808-Ljbffr
Technical Manager, Network Reliability in Toronto employer: ServiceNow
ServiceNow is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to make a significant impact in the manufacturing tech sector. With a strong emphasis on employee growth, you will have access to extensive training and mentorship opportunities, enabling you to thrive in your role as an Enterprise Sales Leader. The remote nature of this position allows for flexibility while being part of a collaborative team that drives meaningful business outcomes across the US.
