Summary
We are seeking an execution focused Service Designer to join a cross-functional Agile Scrum team delivering product features for a major social services transformation initiative. The successful candidate will lead service design, UX/UI, and interaction design activities across web and mobile solutions, collaborate closely with client stakeholders and delivery teams, and drive the creation of innovative, user-centered experiences using established design systems and best practices.
Responsibilities
- Work within a cross-functional Agile Scrum team with a focus towards delivery execution
- Deliver innovative web and mobile experiences and incorporate the latest design trends into delivery execution.
- Deliver using the accepted design system to deliver with velocity and create consistent deliverables.
- Drive deliverable completion and support more junior designers, developers and testers on the team.
- Work alongside client resources to understand requirements and drive acceptance for solutions.
- Lead interaction and UI/UX activities including client workshops.
- Coordinate effectively with technology and functional leads to accelerate delivery and meet critical milestones.
Requirements
- 8+ years of experience in Service Design, User Experience Design, Human-Centered Design, or a related field.
- Strong expertise in:
- User Experience (UX) Design
- User Interface (UI) Design Processes
- Interaction Design
- Service Design methodologies, including journey mapping and service blueprinting
- Experience designing and delivering web and mobile digital products in Agile environments.
- Experience facilitating stakeholder workshops and collaborative design sessions.
- Proven ability to work effectively with business stakeholders, developers, testers, product teams, and technology leads.
- Experience using design systems and design tools (e.g., Figma, Adobe XD, Sketch, Axure).
- Excellent communication, stakeholder management, and problem-solving skills.
- Experience mentoring and supporting junior team members.
- Knowledge of accessibility and inclusive design principles is an asset.
Senior Service Designer in Ottawa employer: Service Design Jobs
At Aviso, we pride ourselves on fostering a dynamic and inclusive culture that not only rewards innovation but also prioritizes the well-being of our employees. With competitive compensation, generous benefits, and a commitment to continuous learning and development, we empower our team members to thrive in their careers while making a meaningful impact in the financial sector. Join us in a collaborative environment where your contributions are valued, and together, we can drive positive change for Canadians.
