Use service design and process improvement methods at Elections Ontario in an in-office role supporting accessible electoral services. Apply human-centred techniques across complex projects.
The Process and Service Design Clerk supports discovery, prototyping, and implementation for electoral services and internal processes. You will apply design thinking, journey mapping, and service blueprints to translate research into practical improvements. The work includes stakeholder workshops, collaborative sessions, and presentations.
Key Responsibilities:
- Support complex service design and process improvement projects
- Apply human-centred design and service design methods
- Plan and facilitate stakeholder workshops and collaborative sessions
- Translate qualitative and quantitative research into improvements
- Create visual presentations communicating complex ideas clearly
Requirements:
- Knowledge of co-creation, prototyping, and journey mapping
- Clear communication through facilitation, writing, and presentations
- Proficiency with Outlook, Word, PowerPoint, and Excel
- Experience with Adobe Suite, Miro, and Figma
- Legal entitlement to work in Canada
Bring service design, facilitation, research translation, and presentation skills to Elections Ontario's electoral service improvement work.
Process and Service Design Clerk in Ottawa employer: Service Design Jobs
At Aviso, we pride ourselves on fostering a dynamic and inclusive culture that not only rewards innovation but also prioritizes the well-being of our employees. With competitive compensation, generous benefits, and a commitment to continuous learning and development, we empower our team members to thrive in their careers while making a meaningful impact in the financial sector. Join us in a collaborative environment where your contributions are valued, and together, we can drive positive change for Canadians.
