You own what happens after the deal closes. Onboard SE teams onto seRevel, get them using it every week, and make renewals a non-event. Nearly all our customers come from SEs telling other SEs, so retained, happy customers are the growth engine. That makes this a growth role, not a support desk.
What you will do
- Onboard new SE teams end to end: workspace setup, integrations (Salesforce, Slack, Teams, Jira, Gong), customer portals, and their first POCs live in the platform
- Drive adoption after go-live. Know which teams use seRevel every week, which ones went quiet, and why. Get them onto AI insights and AI coaching, not just status tracking
- Own renewals and expansion for your accounts, from the first check-in to the signed order
- Run business reviews with SE leaders using their own POC data and use-case intelligence, so the value is theirs, not our slides
- Feed what you hear back into the product with evidence, not anecdotes. Shape the roadmap with real customer demand
- Turn happy customers into references and referrals, and hand Sales the stories that close the next SE team
- Build the CS playbook from scratch: onboarding paths, health signals, escalation rules
What we are looking for
- Several years as a Sales Engineer or SE manager. If you came up through customer success, it was for technical teams and technical products
- You've run or managed POCs and know why they succeed or fall apart
- You do your own admin work in SaaS tools: CRM, Slack, ticketing, integrations. No ticket to Engineering for a field mapping
- You can read usage data, spot a churn risk early, and act on it
- Clear, direct writing and speaking. You can run a room of SE leaders
Nice to have
- Led an SE team and rolled out a new tool to it
- Carried a renewal or expansion number
- Hands-on with Salesforce reporting or Gong
- Early-stage startup experience where you built the process instead of inheriting one
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Customer Success Manager in Ottawa employer: seRevel
At seRevel, we pride ourselves on being an innovative and dynamic employer that empowers our employees to take ownership of their roles. As the first Account Executive, you'll have the unique opportunity to shape our sales strategy while working closely with the founders and a passionate team. We foster a collaborative work culture that values feedback and encourages professional growth, making it an ideal environment for those looking to make a meaningful impact in the B2B SaaS space across North America.
