At a Glance
- Tasks: Elevate technical support by solving complex issues and collaborating with top developers.
- Company: Join Sentry, a leader in redefining technical support with a focus on innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to shape the future of technical support.
- Why this job: Make a real impact in tech support while working with cutting-edge technologies.
- Qualifications: 5-8+ years in support engineering or software development; proficiency in Python, JavaScript, or Java.
The predicted salary is between 99000 - 121000 $ per year.
Elevate your engineering career at Sentry as a Senior Support Engineer, becoming a prominent figure in redefining technical support.
Engage with top developers while enhancing automated resolutions and collaboration.
This role at Sentry focuses on leveraging technical expertise to assist elite developers and tackle complex architectural challenges.
Your deep understanding of coding and systems will direct your efforts in solving high-stakes issues and implementing advanced debugging strategies.
You'll foster engineering feedback loops to bridge communication between developers and product teams while enhancing Sentry’s support ecosystem.
Key
Responsibilities
- Conduct deep-dive debugging for complex issues
- Provide strategic consulting to enterprise customers
- Troubleshoot Sentry’s SDK in custom frameworks
- Engineer deterministic support paths for agents
- Build knowledge systems for consistent issue resolution
Requirements
- 5–8+ years in support engineering or software development
- Proficiency in Python, Java Script, or Java
- Experience with distributed systems and microservices
- Familiarity with AI orchestration and automation
- Strong communication skills for complex concepts
Shape the future of technical support at Sentry with your expertise in code, systems, and AI. #J-18808-Ljbffr
Senior Support Engineer in Toronto employer: Sentry
Sentry is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for a Senior Backend Software Engineer to thrive. With a focus on employee growth, Sentry offers opportunities to lead impactful projects in a cutting-edge environment, while also providing competitive benefits and a commitment to work-life balance. Located in a vibrant tech hub, employees enjoy access to a dynamic community and resources that enhance both personal and professional development.
