Lead Customer Relations at Hard Rock Ottawa Hotel & Casino, applying guest service expertise and leadership across a full-time, permanent position in Ottawa.
The Customer Relations Supervisor oversees daily team operations and supports player engagement, satisfaction, and loyalty. This supervisor handles guest concerns, escalations, rewards program inquiries, and service recovery initiatives. The role also supports Hard Rock service standards.
Key Responsibilities:
- Supervise Customer Relations employees during shift operations
- Maintain a strong presence on the gaming floor
- Ensure compliance with AGCO regulations and applicable laws
- Assist with hiring, training, evaluations, recognition, and development
- Plan site promotions with the Customer Relations Manager
Requirements:
- Post-secondary diploma in Marketing or Business-related discipline
- Two years of special events or public relations experience
- One year of supervisory experience in the service industry
- Working knowledge of computer applications, including MS Office
- Ability to obtain Category 1 Gaming Assistant registration
Bring leadership, organization, and guest service skills to Customer Relations supervision at Hard Rock Ottawa Hotel & Casino.
Customer Relations Supervisor Casino Operations employer: Seminole Hard Rock
Seminole Hard Rock offers a dynamic work environment that fosters creativity and collaboration. Employees benefit from competitive compensation packages, comprehensive health benefits, and opportunities for career advancement within the organization. The company is committed to diversity and inclusion, making it an attractive place for individuals seeking a supportive workplace culture.
