At a Glance
- Tasks: Lead the Customer Relations team to create unforgettable guest experiences and resolve issues.
- Company: Join the vibrant Hard Rock Ottawa Hotel & Casino, known for its energetic atmosphere.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth in a fun environment.
- Other info: Fast-paced casino floor with a dynamic team and exciting career advancement opportunities.
- Why this job: Be at the forefront of guest satisfaction and make a real difference every day.
- Qualifications: Post-secondary diploma in Marketing or Business, plus experience in events or public relations.
The predicted salary is between 50715 - 61985 $ per year.
Hard Rock Ottawa Hotel & Casino is seeking a Customer Relations Supervisor to oversee daily operations of the Customer Relations team and deliver an exceptional guest experience.
You will engage with guests, handle escalations, rewards program inquiries, and drive service recovery initiatives on a fast-paced casino floor.
The role requires a post-secondary diploma in Marketing or Business, at least two years in events or public relations, and one year of supervisory service experience.
Guest Experience Lead employer: Seminole Hard Rock Hotel & Casino
Seminole Hard Rock Hotel & Casino prioritizes the health and well-being of its team members, offering a comprehensive benefits package that supports a healthy work-life balance. The company fosters a collaborative work environment where employees can thrive and grow professionally. With various roles available in a dynamic entertainment setting, team members have opportunities to develop their skills and advance their careers.
Contact Details:
Seminole Hard Rock Hotel & Casino Recruitment Team
