At a Glance
- Tasks: Drive operational excellence and streamline processes to enhance customer experience.
- Company: Dynamic startup focused on growth and innovation in customer operations.
- Benefits: Competitive salary, flexible hours, and opportunities for professional development.
- Other info: Fast-paced environment with room for creativity and career advancement.
- Why this job: Be a key player in shaping processes and driving impactful decisions.
- Qualifications: Experience in operations, data-driven mindset, and strong leadership skills.
The predicted salary is between 72000 - 88000 $ per year.
About the Role
Our Customer Operations team is the engine that keeps the flywheel turning: every order processed cleanly, every trade deal executed well, and every decision made in service of our two North Stars, GMV and Revenue.
This seat is the operator who makes sure that engine runs.
You are both an operational owner and a task-completer.
You're the person who looks at a messy process and immediately starts mapping how to fix it, not because someone asked, but because you can't help it.
You build systems that make the people around you better.
You thrive where the rules are still being written.
And when something is going sideways, you're the one who flagged it two weeks ago.
Come ready to talk about a process you built and a call you made without full information.
What You'll Do
Make confident, timely decisions that balance customer experience against growth, knowing when to escape and when to own it.
- Build and maintain a centralized
- Knowledge
Center: SOPs, processes, and learnings documented in the system.
Manage team scheduling and support coverage.
Proactively identify capacity constraints and recommend when to hire or delegate.
Assign ownership areas and establish measurable KPIs across Buyer Delinquency, Escalations, and Trade Quality.
Partner closely with the Buyer Manager on clear communication and scalable cross-team processes.
Be the voice of the CX team: surface what's working, what's stuck, and what matters most.
Apply if you
Have an ownership mindset: you measure yourself against GMV and Revenue, not task completion.
Have built SOPs, knowledge bases, or operational documentation that teams actually use.
Are data-driven: you don't just report a metric, you already know why it moved and what to do about it.
Have experience developing team members into owners.
Work comfortably across Customer Operations, Buying, and Engineering.
Have startup DNA: you triage well, move fast, and know which corners are safe to cut.
Work AI-natively, using AI agents and automation tools as a daily force multiplier.
Even better if you have
Experience in recommerce, logistics, or high-volume customer operations at a scaling startup. Bilingual English / French.
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Senior Operations Coordinator in Toronto employer: SELLIT9
At SELLIT9, we pride ourselves on being an exceptional employer that fosters a dynamic and innovative work culture. As the Merchant Acquisition Lead, you'll have the opportunity to drive impactful strategies in a collaborative environment, while benefiting from professional growth opportunities and a commitment to work-life balance. Located in a vibrant startup ecosystem, we offer unique advantages such as access to cutting-edge technology and a supportive team dedicated to your success.
