At a Glance
- Tasks: Drive process improvement and enhance customer satisfaction in a dynamic team.
- Company: Join a forward-thinking company focused on customer experience.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Be part of a collaborative environment with great career advancement potential.
- Why this job: Make a real impact by streamlining operations and enhancing customer interactions.
- Qualifications: Experience in operations with strong decision-making and mentoring skills.
The predicted salary is between 62100 - 75900 $ per year.
Join the Customer Operations team as a Senior Operations Coordinator, where you'll drive process improvement and enhance customer satisfaction.
Your operational mindset and decisiveness will fuel growth and efficiency.
In this role, you're not just executing tasks; you're taking ownership of processes and finding ways to streamline operations.
You will build and maintain a centralized Knowledge Center, managing scheduling and staffing while identifying capacity constraints to implement strategic hiring.
Your proactive communication will ensure smooth interactions between teams and articulate what's important to the Customer Experience department.
Key
Responsibilities
- Make confident decisions balancing customer experience and growth
- Develop and manage a centralized Knowledge Center for staff
- Oversee team scheduling and support coverage
- Identify capacity needs and recommend staffing changes
- Collaborate with Buyer Manager on processes and communication
Requirements
- Ownership mindset focused on GMV and Revenue
- Experience in building SOPs and operational documents
- Strong data-driven decision-making skills
- Proven ability to mentor team members
- Comfortable navigating Customer Operations, Buying, and Engineering
Bring your operational excellence and innovative mindset to enhance the Customer Experience in this operational leadership role. #J-18808-Ljbffr
Operations Coordinator for Customer Experience in Toronto employer: SELLIT9
At SELLIT9, we pride ourselves on being an exceptional employer that fosters a dynamic and innovative work culture. As the Merchant Acquisition Lead, you'll have the opportunity to drive impactful strategies in a collaborative environment, while benefiting from professional growth opportunities and a commitment to work-life balance. Located in a vibrant startup ecosystem, we offer unique advantages such as access to cutting-edge technology and a supportive team dedicated to your success.
