At a Glance
- Tasks: Assess and process insurance claims while providing exceptional customer service.
- Company: Join Securian Canada, a leader in innovative insurance solutions.
- Benefits: Competitive salary, diverse culture, and opportunities for growth.
- Other info: Dynamic work environment with a focus on diversity and inclusion.
- Why this job: Make a real difference in the lives of Canadians while developing your career.
- Qualifications: Bilingual in English and French with experience in insurance claims preferred.
The predicted salary is between 55000 - 70000 $ per year.
Department: Claims
Location: Toronto, ON
Compensation: CA$55,000 - CA$70,000 / year
Description
What we do every day to be our very best
Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We’re agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work.
Who We Need
As a Bilingual Claims Care Analyst, you will be responsible for the end-to-end assessment of credit insurance and Credit Card Payment Protection claims, including life, disability, critical illness, and job loss insurance. In this role, you will evaluate contractual, medical, functional, and occupational information to determine benefit eligibility in accordance with certificate provisions, established processes, and internal and external policies. You will make timely, accurate claim decisions while delivering exceptional service to insured clients and a variety of stakeholders. Your ability to balance attention to detail with a strong customer focus will help ensure a positive experience for those who rely on our support. To succeed in this role, you'll bring a high level of rigour, a commitment to quality, and a passion for providing outstanding customer service.
What You Will Do
- Assess claims for benefit entitlement by reviewing all relevant contractual, medical, functional, and occupational documentation in accordance with established routines and certificate provisions.
- Efficiently manage an active caseload, ensuring compliance with client service standards, best practice guidelines, KPIs, and turnaround times (TATs).
- Conduct thorough documentation of claim analysis and maintain accurate records as per company policies and procedures.
- Communicate professionally and empathetically, both in writing and verbally, with stakeholders to provide updates, clarify claim status, and explain decisions.
- Perform detailed phone interviews with clients or involved parties to gather information and discuss claim outcomes.
- Identify required supporting documents for current and future benefit payments, and follow up diligently to obtain necessary information.
- Collaborate with team members, plan sponsors, and other stakeholders to uphold service standards and contribute to a positive and dynamic work environment.
- Participate actively in departmental projects and continuous improvement initiatives by identifying process optimization opportunities and adapting to changes.
- Perform other related duties as assigned.
What You Will Bring
- Post-secondary education or equivalent work experience; a college diploma (DEC) in a relevant field is preferred.
- Minimum of 1 year experience in insurance claims processing, particularly in life, disability, and critical illness insurance.
- Strong proficiency in English and French for communication with customers and colleagues.
- Ability to conduct sensitive phone interviews and convey decisions tactfully.
- Positive attitude, strong team spirit, and adaptability to organizational changes.
Why join?
When you’re a part of Securian Canada, you’re a member of an agile and innovative, high-performing, bright-thinking, make-things-happen culture – so that together, we can discover the art of possible. At our company, we see your potential on day one and challenge you to grow your unique strengths as you create a career filled with opportunity, collaboration, and purpose. You’ll also be part of a team that’s committed to diversity, equity, and inclusion, and who values diverse perspectives, so that you can be the person you want to be – both in, and outside, work.
If you have at least 70% of the qualifications we're looking for, want to work in a fast-growing, leading and progressive company, and feel driven to help Canadians and their families build secure futures – we want to hear from you!
Securian Canada is committed to providing a barrier-free work environment and equal access to employment for all qualified applicants. As such, upon request, Securian Canada will work with applicants that require reasonable accommodations during the recruitment process.
Bilingual Claims Care Analyst in Toronto employer: Securian Canada
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