Field Service Engineer

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact.

This role is part of the North American Support Team for Liqui-Box’s advanced liquid packaging business. The Field Service Engineer works cross-functionally with Sales, Field Support, Product Support, Spare Parts Customer Service, and Engineering to support customers in the field. This position is responsible for proactively troubleshooting and resolving issues with liquid packaging equipment, including installation, commissioning, configuration, rebuilding, preventive maintenance, and training. The role also ensures accurate service documentation and supports ongoing equipment performance and customer satisfaction.

• Travel to customer sites in US, Canada, and Caribbean islands to install, repair, or perform preventive maintenance on liquid packaging equipment.
• Provide remote support to customers and peers troubleshooting packaging equipment problems.
• Read and interpret mechanical assembly drawings, bills of materials, electrical schematics, and P&IDs.
• Create, review, and update service procedures tailored to customer requirements.
• Prepare detailed and accurate service call reports to ensure a complete history of service activity at customer locations.

Qualifications:

• Bachelor’s degree or equivalent experience.
• 5–7 years of field service experience, ideally in national or international environments.
• Experience with aseptic and/or pasteurized packaging equipment and processes.
• Working knowledge of Microsoft Office (Word, Excel) and PLC-related software (Rockwell, Omron).

Core Competencies:

• Strong communication skills (verbal and written), with the ability to actively listen and engage effectively with diverse stakeholders.
• Solid business acumen with the ability to navigate complex situations and drive practical solutions.
• Effective collaboration and interpersonal skills, with the ability to work across teams and customer environments.
• Problem-solving mindset with curiosity and creativity, particularly in troubleshooting technical issues.
• Accountability, integrity, and sound judgment in high-pressure or field-based environments.
• Ability to coach, influence, and support others through change and continuous improvement.

Technical & Role Requirements:

• Experience supporting and troubleshooting complex electro-mechanical food packaging equipment.
• Knowledge of PLC systems (e.g., Allen Bradley, Omron) and ability to read engineering drawings, schematics, and wiring diagrams.
• Willingness to travel frequently (up to 70%, including international travel) and work flexible hours as needed.
• Bilingual (English/Spanish) preferred.

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression.