Senior Business Analyst in Markham

Join us in re‑imagining health care with the largest social enterprise in Canada. SE Health is leading a multi-year enterprise transformation project that leverages human-centered design to be at the forefront of innovation within the healthcare sector. As a leader in home care, we are expanding and enhancing our capabilities to provide personalized experiences using new platforms and cloud-native architectures, ensuring privacy and security by design. Our transformation is grounded in guiding principles that ensure we prioritize team decisions, long-term planning, process standardization, data-driven insights, and balanced user adoption. If you are driven by the desire to have an impact, change the world of health care and shape the future, we invite you to be part of our journey.

Position Summary

The Senior Business Analyst will support the implementation of the Risk Management Central (RMC) project, an initiative to expand RL6 from a clinical incident management platform to a centralized enterprise risk management solution. Working closely with business stakeholders, project team members, and vendor partners, the Business Analyst will be responsible for eliciting, documenting, validating, and managing business requirements, analysing current and future state processes, supporting testing activities and ensuring business needs are accurately translated into project deliverables.

Duration

6-month contract with a possibility of extension.

Responsibilities

• Requirements Gathering and Stakeholder Engagement: Collaborate with business, operational and technical stakeholders to understand business needs, objectives and use cases. Participate in and facilitate interviews, focus groups, and workflow observations to identify pain points and elicit requirements. Document functional and non-functional requirements for system solutions, ensuring sufficient requirements management and tracking. Maintain business relationships with stakeholders to ensure successful implementations that enable system-wide improvements and sustainability. Collaborate with vendor resources to review requirements, solution options, and system capabilities. Support user acceptance testing (UAT) requirements with end-users. Document issues and ensure resolution prior to go-live. Gather and document reporting, dashboard, and analytics requirements. Document reporting limitations, assumptions, and business impacts.
• Process Improvement and Workflow Optimization: Map current and future-state workflows using tools like Visio and others. Document bottlenecks and inefficiencies in operational processes. Support sustainability planning and ensure a smooth support handover to IS Ops at project closure.

Qualifications

• Degree in Business / Information Systems / Health Sciences or related field with supplemental business education is preferred (equivalent education and experience will be considered).
• Minimum 3 to 5 years’ business analysis experience.
• Healthcare, compliance, risk management or incident management experience considered an asset.
• Experience supporting software implementation, business transformation, or enterprise application projects.
• Experience working with RL6 considered an asset.
• Excellent problem solving and analytical skills.
• Strong verbal and written communication skills, including cross‑functional communication (experience with group facilitation is preferred).
• Certified Business Analysis Profession (CBAP) certification preferred.
• Intermediate to advanced skills in MS Office applications.
• Strong teamwork orientation and ability to effectively interact with cross‑functional teams.

Competitive Total Rewards: Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.

Flexibility & Belonging: Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.

Innovative: At SE, we are always looking for new, innovative ways to improve. You’ll be encouraged and supported to identify and make improvements to the way we do our work.

Purpose & Impact: Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.

Growth That Meets Your Ambition: Access tuition support, training and meaningful career pathways across a growing, future‑focused organization.

About SE Health: SE Health is a not‑for‑profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realise their full health and well‑being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.

Accessibility: If you require accommodations due to illness or disability, please contact Talent Acquisition at careers@sehc.com.

AI and compensation details: We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition. The hiring pay range is $69,000–$86,000 annually, based on experience.