Director, Process Improvement & Workflow Reengineering in Markham

Reporting to the Vice President, Workforce Reengineering, the Director, Process Improvement & Workflow Reengineering is responsible for leading enterprise workflow redesign and continuous improvement initiatives while building and operating SE Health's Process Improvement Centre of Excellence. This role serves as the organization's authority on how work flows across teams, functions, systems, and service delivery models. The Director leads end-to-end workflow analysis, process redesign, work decomposition, task-level assessment, decision-right clarification, and process optimization efforts. Through these activities, the role identifies opportunities to simplify work, improve efficiency, reduce friction, enhance employee experience, and enable future human, AI, and hybrid workforce models. The role is accountable for producing the workflow intelligence that enables organizational design, job redesign, workforce planning, and agentic workforce transformation initiatives across the enterprise.

Primary Accountabilities

• Lead the Process Improvement Centre of Excellence.
• Function as SE’s Process Improvement subject matter specialist, providing informed advice and guidance.
• Design, launch, and continuously mature the Process Improvement CoE; align approaches to be consistent with other transformational CoE’s.
• Ensure effective operation of CoE (e.g., alignment to leading practices, responsiveness to stakeholder needs, benefits realization).
• Establish enterprise intake, prioritization, and triage mechanisms for workflow redesign and PI initiatives.
• Establish enterprise methodologies, standards, playbooks, tools and toolkits, templates, and governance mechanisms.
• Lead process improvement practitioner communities of practice building internal capability for Process Improvement (and continuous improvement) across the organization.
• Build internal capability through learning pathways that support the development from awareness, to novice, and to expert practitioner within the organization.
• Establish enterprise process maturity assessments and continuous improvement benchmarks.
• Maintain an enterprise portfolio of workflow redesign and process improvement initiatives, ensuring visibility, alignment, and resource optimization.

Lead Enterprise Workflow Reengineering Initiatives

• Lead end-to-end workflow redesign engagements across business lines and corporate functions.
• Lead stakeholder engagement activities (e.g., workshops, focus groups, data gathering sessions).
• Lead process mapping, workflow analysis, value stream analysis, and work decomposition projects/activities.
• Identify friction points, bottlenecks, handoffs, duplication, and non-value-added activity.
• Develop future-state workflow designs aligned to strategic objectives.
• Establish process measures and operating controls supporting redesigned work.
• Identify operational, regulatory, and workforce risks associated with workflow redesign and propose mitigation strategies.

Work Intelligence, Task Analysis & Productivity Optimization

• Decompose work into tasks, activities, effort, and time requirements; map skill requirements against human/agentic skills ontologies.
• Quantify workforce effort associated with current-state work.
• Identify workflow opportunities for elimination, simplification, automation, augmentation, or redesign.
• Produce workflow intelligence that informs workforce design decisions.
• Support enterprise productivity, capacity, and efficiency initiatives.
• Identify opportunities for improved staff satisfaction/joy, reduction of staff dissatisfaction/burnout where feasible.

AI-Enabled Workflow Design

• Identify opportunities for automation, AI augmentation, and agentic workflow integration.
• Define workflow requirements for AI-enabled work.
• Document human-in-the-loop controls and governance requirements.
• Partner with Digital and Technology teams to support implementation.

Governance, Measurement & Benefits Realization

• Partner with executives to align workflow redesign priorities to strategic objectives and capacity constraints.
• Develop executive-ready business cases, recommendations, briefing updates.
• Monitor implementation progress, adoption, and outcomes.

Management and Leadership

• Build a collaborative team culture across HR and the broader business.
• Effectively manage human and financial resources; including performance management, staff engagement, compliance requirements, procurement, and budget management.
• Model exemplary leadership attitudes, behaviours, and capabilities consistent with SE Health Values.
• Inspire and enable individuals and teams to adopt evidence-informed, leading practices.
• Foster a continuous improvement environment and a learning culture.
• Provide coaching and feedback to support individual and team optimization.

Qualifications & Experience

• Bachelor’s degree in Human Resources, Business, Organizational Psychology, Industrial Engineering, or a related field required.
• Master's degree in a related field preferred.
• 5+ years of experience in-house or as a management consultant leading Process Improvement teams/functions.
• Master Blackbelt in LEAN, with experience developing Process Improvement practitioners.
• Proven experience leading work decomposition and building task-to-skill requirements at scale.
• Experience designing AI-enabled operating and workflow models preferred.
• Strong analytical capability with the ability to synthesize insights into clear recommendations.
• Exceptional communication, facilitation, and stakeholder management skills.

Why join SE Health?

• Competitive Total Rewards including comprehensive benefits, pension, flexible pay options, and exclusive staff perks.
• Flexibility & Belonging with hybrid work and a supportive, inclusive culture.
• Purpose & Impact by joining a national social enterprise where your voice matters.
• Growth That Meets Your Ambition with access to tuition support and meaningful career pathways.

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada.