Senior Manager, Day to Day Banking Fee Optimization in Toronto

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Senior Manager, Day-to-Day Banking Fee Optimization is responsible for developing and executing pricing, fee, and revenue optimization strategies across the Day-to-Day Banking portfolio. The incumbent will lead initiatives that maximize non-interest revenue while balancing customer value, competitiveness, regulatory requirements, and client outcomes.

Working closely with Business Analytics, Retail Customer Value, Marketing, Finance, Digital, Operations, Compliance, Legal, and Technology teams, the Senior Manager will identify opportunities to optimize account fee structures, transaction pricing, service charges, and customer segmentation strategies. The role is accountable for delivering sustainable revenue growth through data-driven insights, rigorous financial analysis, and effective execution of strategic initiatives.

In this role you will:

• Develop and execute the Day-to-Day Banking fee optimization roadmap to drive sustainable growth in non-interest revenue.
• Identify opportunities to optimize fee structures, transaction fees, account package economics, service charges, and waiver strategies.
• Conduct pricing elasticity and client behavior analyses to evaluate the impact of fee changes and pricing initiatives.
• Manage the product line P&L for Day-to-Day and accounts.
• Deliver Product design & development: Maintain a best-in-class products enhancements with clear value propositions for prioritized segments and products that support client primacy.
• Innovate continuously to meet changing client needs and keep up with industry trends.
• Support expense management, including carving out a marketing budget and working with Finance and all internal and external partners to reduce structural costs.
• Partner with Business Analytics to assess product and segment performance, as well as develop product strategies to drive continued improvement.
• Collaborate across all teams with P&L levers, namely: Business Analytics, Retail Customer Value, Retail Performance, Payments Products and Digital Payments.
• Champion the end-to-end customer experience and related structural costs.
• Develop new opportunities and programs to increase portfolio growth & retention.
• Develop, design, and recommend best in class Day to Day Banking solutions by identifying & evaluating potential new products, product enhancements, and/or opportunities to reduce product shelf.
• Leverage and contribute to a high-quality market intelligence program.
• Identify both short-term and long-term business objectives & critical milestones to achieve them.
• Prepare proposals/business cases outlining product concept and business financial rationale.
• Work closely with partners across the Bank, including Acquisition and Engagement, Marketing Planning, and Information Technology & Systems on the execution of new products and/or product enhancements.
• Create and manage in support with the Analytics team any product/plan specific dashboard reporting that will allow us to better monitor various performance criteria.
• Ensure product/plan materials are current across channels and contribute to ongoing development of new content.
• Lead communication and provide subject matter expertise to channels and teams on Day-to-Day Banking products.
• Build and leverage partnerships across the Bank to deliver against business objectives and provide excellent customer service.
• Lead day-to-day activities in a manner consistent with the Bank’s risk culture and the relevant risk appetite statement and limits.
• Communicate the Bank’s risk culture and risk appetite statement throughout their teams.
• Create an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Post-secondary degree/ MBA or Masters preferred.
• Advanced skills with Microsoft Excel and PowerPoint.
• Product management experience, preferably in banking products.
• Proven ability to influence and build relationships with multiple stakeholders.
• Creative approach to product development and differentiation; ability to monitor wider market/consumer trends and tailor new products accordingly.
• Awareness of key environmental factors in the Day to Day Banking industry, including government and regulatory issues.
• Excellent communication and long-term planning skills.
• Solid understanding of business operations and risk issues for Day-to-Day Banking products.
• Strong business and marketing acumen.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

If you require accommodation during the recruitment and selection process, we are committed to support you.