Manager, Merchant Services in Toronto

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.

The Manager, Merchant Services – Sales Operations contributes to the profitability and revenue growth of the Global Business Markets (GBM) portfolio by supporting the sales team and optimizing the sales process to improve efficiency, productivity, and overall performance.

The Manager is responsible for activating merchant services sales processes across all business segments (Small Business, Commercial and Corporate) and will work closely with the segment stakeholders and partners on executing the sales processes for new product launches, refresh of existing capabilities and engagement model. As part of the role, the Manager will work on identifying and understanding pain points arising through the merchant sales cycle. Success in this role will be demonstrated by improved satisfaction of the sales teams and through the growth of new opportunities.

The Manager will work independently, receiving direction from the Senior Manager and will participate in interdivisional product and sales groups, such as Global Transactions Banking, Bank’s Operational organizations (Legal Counsel, Risk and Compliance, AML, Call Centre, Accounting, Systems, Finance, Credit Solutions and Customer Service, etc.). The Manager must also be comfortable in managing a complex array of external vendors and partners.

Because of the complexities involved in this product line, prior relevant experience in product management, product engagement, or sales enablement would be a highly desirable asset.

What You’ll Do:

• Contribute to the business development and financial success of Sales through the development of customized client-facing material.
• Work with Sales, the Proposal Writing team and partner on ad-hoc requests (e.g., process development and execution, executive support, etc.).
• Collaborate with the Merchant Services Product and Sales Enablement teams on the merchant services sales journey to ensure success of new sales processes and product capabilities are understood and utilized across key segments and within the distribution network.
• Ensure adherence to the merchant sales governance framework in collaboration with the stakeholders and segment partners.
• Analyze and evaluate the sales process, identify bottlenecks or inefficiencies, and propose and implement solutions to streamline and improve overall sales operations.
• Support the maintenance of sales process documentation, including sales playbooks, standard operating procedures, and best practices.
• Ensure the sales team is well-informed and adhering to established processes.
• Support the fostering of an environment in which the internal stakeholders and external partners pursue effective and efficient operations, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations of operational risk, sales conduct, regulatory and compliance risk.

What You’ll Bring:

• Degree/post graduate degree, preferably in business, marketing, or a related field.
• Proven experience in sales operations, enablement, project/portfolio management or similar role.
• Excellent communication and interpersonal skills to effectively collaborate with internal stakeholders and sales teams.
• Strong presentation skills with the ability to articulate results, challenges, recommendations and solutions to various people at different levels across the organization.
• Attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Knowledge of Global Banking Markets, products, and sales culture.
• Good understanding of the Small Business, Commercial and Corporate Bank’s objectives, strategies, and structure is also required.
• Familiarity with sales methodologies, processes, and best practices.
• 3+ years’ experience with stakeholder and vendor management and relevant experience in the merchant services and/or payment industry.

What's in it for you?

• A great opportunity for a position within GTB, which is a key area of focus for Scotiabank.
• A chance to join a vibrant high-performing team that is supportive and accountable.
• Working in an inclusive and collaborative environment that encourages creativity, curiosity, and celebrates success.
• A rewarding career path with diverse opportunities for professional development.
• Internal development to support your growth and enhance your skills.
• Career progression opportunities. We hire you for your talent and not just for the job. We want to see you succeed not just in your role but in your career as a whole.

This is a full-time role that offers competitive compensation and benefits package.

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.