Manager, Client Insights in Toronto

At Tangerine, we're redefining banking. As Canada's leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration. Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we're committed to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition - where diverse perspectives are valued, and people are empowered to do their best work.

Are you ready to disrupt the status quo? Do you crave challenges that push boundaries? If you're a high performer looking to accelerate your career and reimagine the banking landscape, this is your moment. Let's shape the future of banking together!

The Manager, Client Insights will be responsible for leading and contributing to strategic and analytics initiatives, focused on increasing Client quality, acquisition, primacy, and x-sell. This role will contribute to Tangerine's Client strategy development by building analytic framework and conducting business/statistical analyses to identify opportunities to drive higher client engagement. The incumbent will possess an excellent balance of analytical and communication skills and will support all aspects of Client & Product analytics.

In this role, you will be:

• Analyze data from multiple sources (i.e. Client, Product, Transactions, Digital, CRM, Sentiment, Third-party) to uncover comprehensive insight to understand and articulate client behaviours and optimize Product & Campaign performance.
• Lead analytic projects to identify opportunities for our key focus areas:
• X-sell & Up-sell
• Product Engagement & Feature Utilization
• Client Retention
• Client Profitability
• Campaign & Contact Optimization
• Develop and maintain various scorecards for different stakeholders.
• Prepare monthly and quarterly performance reports/packages for executive audience.
• Conduct ad-hoc analyses to explain business anomalies, trends and support broader corporate initiatives.
• Championing a client-obsessed culture.
• Leveraging a growth mindset, embracing learning and continuous improvement.
• Contributing to a dynamic workplace fostering trust, integrity and inclusion.
• Removing obstacles to drive momentum across teams.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Minimum 3 years of progressive and hands-on Client Insights experience within Telco, Banking, Retail or Technology industry.
• Sound knowledge of banking and retail credit products.
• Experience in managing complex Client Insights projects end-to-end.
• Strong data mining skills with experience in manipulating large and complex data sets using SQL, Big Query, SAS.
• Strong data visualization skills using tools such as Looker Studio and Tableau.
• Expert user of PowerPoint and Excel.
• Experienced with Excel/spreadsheet automation.
• Ability to explain complex analytic concepts and findings to non-technical audience.
• Ability to clearly articulate "so what?" both in writing and verbally.
• Comfort and confidence adapting to new tools and ways of working.
• AI fluency.
• A craving to contribute to a high-performing team.
• Ability to drive results in periods of change.
• Track record of fostering an inclusive culture.

What's in it for you? You will be part of a diverse, inclusive, and purpose-driven community of client-obsessed innovators who move fast, push boundaries, and celebrate big together. We are creating something game-changing and you get to make your mark on it. You will have access to thousands of online and in-person learning experiences at your fingertips to elevate your career and accelerate your development. From competitive benefits to programs that support your wellbeing and financial goals- we invest in you today and in your future.

Tangerine employees participate in Scotiabank's pension & benefits programs (available to permanent employees). At Tangerine, we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.