Investment customer care and banking support define this Scotiabank position in Scarborough. Use communication and problem-solving skills within a Client Experience Centre.
As a Customer Care Advisor, you will serve clients across Canada with investment and banking inquiries. You will provide advice-based solutions, resolve account concerns, and explain Scotiabank products, services, and digital banking tools. The position requires customer relationships, regulatory awareness, and service excellence.
Key Responsibilities:
- Support clients with investment and banking-related inquiries
- Identify needs and provide suitable financial solutions
- Resolve inquiries accurately under policies and service standards
- Collaborate with internal partners for seamless experiences
- Help clients use Scotiabank digital banking tools
Requirements:
- Strong English verbal and written communication skills
- Customer service, banking, financial services, or contact centre experience
- Problem-solving, active listening, and relationship-building abilities
- Ability to navigate systems and manage competing priorities
- IFIC or CSC certification, or willingness to obtain licensing
Support investment clients through thoughtful service, accurate resolutions, and relationship building as a Scotiabank Customer Care Advisor.
Investment Customer Care Advisor in Toronto employer: Scotiabank
Scotiabank is an exceptional employer that fosters a purpose-driven and inclusive culture, making it an ideal place for professionals seeking to excel in the financial services industry. With a strong focus on employee growth, you will have access to comprehensive training and development opportunities while working alongside senior leadership in a collaborative environment. Located in vibrant cities like Calgary and Vancouver, you will enjoy a dynamic work-life balance and the chance to make a meaningful impact on ultra-high net worth clients across Canada and internationally.
