Director, Retail Cross-border Payments in Toronto

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Director, Cross-Border Payments, will lead the strategy, growth and end-to-end management of Canadian Banking’s retail cross-border payments business, with accountability for financial performance, product management and partner relationships. They will also work across the enterprise to deliver competitive, reliable and scalable payment solutions within the Bank’s risk appetite.

In this role you will:

• Own the cross-border payments strategy and prioritized product roadmap, including business cases, investment requirements, cross-functional delivery and benefits realization.
• Own portfolio planning, forecasting and P&L performance, driving transaction growth, revenue, pricing, margins and cost optimization.
• Lead product development and lifecycle management for the retail cross-border payments portfolio, translating client needs into competitive solutions and improved payment journeys.
• Drive client acquisition, activation and repeat usage through data-led improvements, working with Digital, Marketing, Channels and Analytics to deepen client relationships and leverage broader Bank capabilities.
• Monitor market developments, competitors, emerging technologies and client usage trends; translate insights into portfolio priorities and growth opportunities.
• Lead partner governance and commercial relationship management, including negotiations, contractual commitments, service performance, issue resolution and renewal planning.
• Oversee end-to-end business and service performance with Operations and Technology, addressing service issues, supporting launch readiness and strengthening operational resilience.
• Own business risk and control responsibilities within the Bank’s risk appetite.
• Work with Fraud, AML, Compliance and other control partners to identify, elevate and address risks, while respecting their specialist mandates and independent oversight responsibilities.
• Build a high-performance, client-focused team; attract, retain, develop and motivate talent, with clear objectives and accountability for results.
• Create an environment that promotes effective and efficient operations, sound day-to-day decisions and conduct consistent with Scotiabank’s Values and risk culture.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• 7+ years of experience in payments, with demonstrated ownership of a product or portfolio and accountability for commercial results.
• Knowledge of cross-border payment flows, economics, foreign exchange and associated operational, fraud, AML and compliance considerations.
• Experience in P&L management, financial forecasting, pricing, commercial analysis and investment business cases.
• Demonstrated success delivering digital payment products, improving client journeys and driving adoption and repeat usage after launch.
• Ability to manage third-party partnerships, governance, commercial agreements and service performance.
• Strong strategic thinking, analytical and communication skills, with the ability to lead cross-functional delivery, influence senior stakeholders and develop talent.
• Understanding of emerging payments technologies and industry developments, with the ability to assess business implications and prioritize opportunities.
• Bachelor’s degree in a relevant discipline or equivalent experience; MBA an asset.
• Management consulting or strategy experience is an asset, alongside direct product, commercial and execution experience.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

If you require accommodation during the recruitment and selection process, please let our Recruitment team know. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.