Director, Global Managed Print Services in Toronto

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Scotiabank’s Global Technology Enterprise Platforms (GTEP) – Workplace Experience & Enablement (WXE) manages the Bank’s employee digital footprint, strategy & roadmap, and overall experience. We provide business services in support of a stable, secure & efficient infrastructure and service delivery model that enhances the customer experience and supports business growth.

The Director, Global Managed Print Services is responsible for leading the enterprise-wide strategy, governance, and operational management of managed print services across the organization. This role oversees global print operations including office, branch, and specialized print environments across all supported regions, ensuring services are secure, standardized, cost-effective, and aligned to business requirements. The role is accountable for driving simplification, standardization, and optimization of the global print estate through lifecycle governance, operational oversight, and strategic transformation initiatives.

In this role, you will:

• Lead and drive a customer focused culture throughout your team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Create an environment in which your team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles.
• Build a high performance environment and implement a people strategy that attracts, retains, develops and motivates your team by fostering an inclusive work environment.
• Define and maintain the enterprise-wide managed print services strategy, standards, policies, and operating model.
• Drive simplification, consolidation, and standardization of the global print estate across offices, branches, and operational environments.
• Establish governance frameworks for print lifecycle management, operational performance, vendor accountability, and service reporting.
• Identify and execute optimization opportunities focused on cost reduction, utilization improvement, and operational efficiency.
• Oversee global print service operations including deployments, refreshes, upgrades, break/fix coordination, and operational support activities.
• Ensure print services are delivered consistently across global regions while balancing local business and regulatory requirements.
• Monitor service performance, operational health, device utilization, lifecycle metrics, and service-related KPIs.
• Lead continuous improvement initiatives to improve reliability, employee experience, and operational scalability.
• Oversee vendor performance, service delivery quality, contractual obligations, SLA management, and financial performance.
• Lead global forecasting, budgeting, and financial planning activities related to managed print services.
• Partner with Procurement and Finance teams on sourcing strategies, vendor evaluations, commercial negotiations, and renewals.
• Lead and develop a small globally distributed managed print services team.
• Partner with senior technology and business stakeholders to align print services with enterprise priorities and operational requirements.
• Foster a culture of accountability, operational excellence, collaboration, and continuous improvement.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• University degree in Business, Information Technology, Engineering, or a related discipline.
• 8–10+ years of progressive experience in technology operations, managed print services, workplace technology, or infrastructure operations.
• Experience managing enterprise-scale vendor relationships, managed service providers, and operational technology services.
• Strong understanding of managed print operations, lifecycle management, service delivery, and operational governance practices.
• Experience leading operational transformation, standardization, and cost optimization initiatives.
• Strong financial management, stakeholder management, and executive communication capabilities.
• Demonstrated leadership experience managing teams within complex enterprise environments.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - we offer opportunities for community engagement & belonging with our various programs.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services.

If you require accommodation during the recruitment and selection process, please let our Recruitment team know. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.