Scotiabank in Mount Forest, Ontario, is seeking a Customer Experience Lead to oversee our Retail Service teams. You will coach and empower Customer Experience Associates, build strong relationships with customers, and help the branch deliver on Scotiabank's commitment to service excellence.
In this role you'll act as Officer in Charge when required, drive improvements to policies and procedures, and champion digital and self-serve banking options to enhance the customer experience.
Senior Retail CX Lead employer: Scotiabank
Scotiabank is an exceptional employer that fosters a purpose-driven and inclusive culture, making it an ideal place for professionals seeking to excel in the financial services industry. With a strong focus on employee growth, you will have access to comprehensive training and development opportunities while working alongside senior leadership in a collaborative environment. Located in vibrant cities like Calgary and Vancouver, you will enjoy a dynamic work-life balance and the chance to make a meaningful impact on ultra-high net worth clients across Canada and internationally.
