Scotiabank in Orleans is seeking a Customer Experience Lead to oversee the Retail Service team and champion customer-first culture. You will guide Customer Experience Associates and Senior Associates, cultivate strong client relationships, and ensure high service standards across branches.
The role also requires acting as Officer in Charge when needed and driving branch initiatives to improve the overall customer experience, with a focus on promoting digital/self-service banking options.
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Customer Experience Lead — Flexible Schedule & Branch Coach in Ottawa employer: Scotiabank
Scotiabank is an exceptional employer that fosters a purpose-driven and inclusive culture, making it an ideal place for professionals seeking to excel in the financial services industry. With a strong focus on employee growth, you will have access to comprehensive training and development opportunities while working alongside senior leadership in a collaborative environment. Located in vibrant cities like Calgary and Vancouver, you will enjoy a dynamic work-life balance and the chance to make a meaningful impact on ultra-high net worth clients across Canada and internationally.
