Support Commercial Banking clients in Montreal through bilingual service, onboarding coordination, and accurate resolution of complex banking inquiries.
As a Client Service Specialist at Scotiabank, you support Relationship Managers across Commercial Banking Distribution. You coordinate internal partners, collect client information, and provide ongoing day-to-day banking support. Your work helps deliver consistent experiences while meeting service standards, regulatory requirements, and internal procedures.
Key Responsibilities:
- Resolve client inquiries and explain banking processes clearly
- Coordinate onboarding information collection with clients and partners
- Activate accounts accurately and promptly across departments
- Educate clients about banking channels and available tools
- Escalate service concerns when requests exceed established SLAs
Requirements:
- College or university degree or equivalent experience
- One to three years' financial services experience
- Fluency in French and English communication
- Knowledge of onboarding, Know Your Customer, and Anti Money Laundering
- Microsoft Office knowledge and strong organization skills
Bring bilingual communication, client focus, and Commercial Banking service expertise to Scotiabank's Montreal client experience team.
Commercial Banking Client Service Specialist in Montréal employer: Scotiabank
Scotiabank is an exceptional employer that fosters a purpose-driven and inclusive culture, making it an ideal place for professionals seeking to excel in the financial services industry. With a strong focus on employee growth, you will have access to comprehensive training and development opportunities while working alongside senior leadership in a collaborative environment. Located in vibrant cities like Calgary and Vancouver, you will enjoy a dynamic work-life balance and the chance to make a meaningful impact on ultra-high net worth clients across Canada and internationally.
