Deliver exceptional customer service as a Senior Customer Experience Associate at Scotiabank in Deux-Montagnes or Laval, Quebec. Use strong relationship-building skills daily.
This senior branch role supports customers throughout their banking journey while helping them achieve financial goals. You will triage visitors, uncover needs, explain concepts simply, and provide digital banking guidance. The position also includes simple sales and relationship development.
Key Responsibilities:
- Act as lobby leader and appropriately triage customers
- Open day-to-day accounts and fulfill pre-approved credit opportunities
- Process GICs and identify simple sales opportunities
- Nurture long-standing customer relationships through meaningful conversations
- Introduce mobile banking applications and digital self-service options
Requirements:
- Strong customer service skills and professional communication
- Experience conducting simple sales and proactive marketing calls
- Experience providing financial advice
- Strong technical skills supporting digital banking adoption
- Flexible schedule availability; banking experience is an asset
Bring customer service, financial advice, and digital banking expertise to Scotiabank customers in Deux-Montagnes or Laval.
Senior Banking Customer Experience Associate in Laval employer: Scotiabank
Scotiabank is an exceptional employer that fosters a purpose-driven and inclusive culture, making it an ideal place for professionals seeking to excel in the financial services industry. With a strong focus on employee growth, you will have access to comprehensive training and development opportunities while working alongside senior leadership in a collaborative environment. Located in vibrant cities like Calgary and Vancouver, you will enjoy a dynamic work-life balance and the chance to make a meaningful impact on ultra-high net worth clients across Canada and internationally.
