Lead Retail Service teams in Brampton with strong customer service and leadership skills at Scotiabank. Support customers pursuing their financial goals.
As a Customer Experience Lead, you oversee Customer Experience Associates and Senior Customer Experience Associates. You coach and support the team while championing Scotiabank's core values and culture. Your work contributes to branch success through customer relationships, service, and experience improvements.
Key Responsibilities:
- Lead and manage Customer Experience Associates
- Build strong customer relationships and deliver excellent service
- Manage branch emergencies and customer escalations as OIC
- Identify opportunities to enhance the customer experience
- Assist with new policies and procedures
Requirements:
- Excellent leadership skills for coaching and team development
- Strong customer service and communication skills
- Previous team management experience is a strong asset
- Flexible schedule availability
- Previous banking experience is a strong asset
Bring leadership, communication, and customer service expertise to Scotiabank's Customer Experience Lead role in Brampton.
Customer Experience Lead Brampton employer: Scotiabank
Scotiabank is an exceptional employer that fosters a purpose-driven and inclusive culture, making it an ideal place for professionals seeking to excel in the financial services industry. With a strong focus on employee growth, you will have access to comprehensive training and development opportunities while working alongside senior leadership in a collaborative environment. Located in vibrant cities like Calgary and Vancouver, you will enjoy a dynamic work-life balance and the chance to make a meaningful impact on ultra-high net worth clients across Canada and internationally.
