At a Glance
- Tasks: Lead customer onboarding and ensure successful software implementations for liquor retailers.
- Company: Join a dynamic team at Scotch, a leader in retail technology.
- Benefits: Competitive salary, travel opportunities, and professional growth.
- Other info: Exciting role with opportunities to travel and collaborate across teams.
- Why this job: Make a real impact by helping customers succeed with innovative POS solutions.
- Qualifications: 4+ years in onboarding or software implementation with strong project management skills.
The predicted salary is between 81000 - 99000 $ per year.
Own Scotch customer onboarding through go-live, combining technical troubleshooting and project management in a highly customer-facing implementation role. You will manage multiple implementations from contract signing through successful launch. You will coordinate hardware installation, software configuration, training, and go-live support while maintaining proactive communication. The role serves liquor retailers using Scotch’s POS, payments, inventory, and reporting platform.
Key Responsibilities:
- Own onboarding from contract signing through successful go-live
- Manage timelines, milestones, action items, and documentation
- Configure and deploy Scotch’s POS platform
- Coordinate hardware installations and customer training
- Troubleshoot issues and partner across teams
Requirements:
- 4+ years in onboarding or software implementation
- Experience managing complex customer implementations
- Strong project management and organizational skills
- Technical aptitude with hardware and software troubleshooting
- Willingness to travel regularly for installations
- Bring customer ownership, implementation expertise, and technical problem-solving to Scotch’s growing retail technology platform.
Senior Customer Implementation Specialist employer: Scotch
At Scotch, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As a Senior Strategic Finance Manager, you'll have the opportunity to shape the financial landscape of a rapidly growing tech company in the beverage alcohol industry, with competitive compensation, unlimited flexible PTO, and a commitment to employee growth through collaboration with leaders across the organization. Join us in revolutionizing an age-old industry while enjoying the benefits of a supportive environment that values your contributions and encourages innovation.
