Support SCIEX customer operations in Concord as a Service Administrator, using reporting and problem-solving skills in an on-site role.
This Service Administrator supports day-to-day administration within SCIEX's Customer Service organization. The position connects Field Service, Sales, cross-functional teams, and front-line groups while supporting service, performance, orders, and revenue targets. You will manage customer requests and service information.
Key Responsibilities:
- Execute daily, weekly, and monthly service reports
- Process customer requests through phone, fax, and email
- Maintain Install Base and warranty record integrity
- Coordinate instrument replacement and serialized component returns
- Support revenue recognition through acceptance documentation
Requirements:
- High school diploma or equivalent
- At least two years of relevant administration experience
- Service Administration or Customer Service experience
- Analytical skills for practical problem-solving
- Experience with MS Office, Salesforce.com, or Oracle 12
Bring service administration, reporting, customer requests, and coordination skills to SCIEX's on-site Concord team.
Service Administrator Customer Operations in Vaughan employer: SCIEX
At SCIEX, located in the vibrant community of Concord, Ontario, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel in their fields. As a Senior Mass Spectrometry Research Scientist, you will have access to cutting-edge technology and resources, along with ample opportunities for professional growth and development. Join us to be part of a team that values creativity and encourages contributions to groundbreaking research initiatives in mass spectrometry applications.
