Elevate your career as a ServiceNow Reporting Specialist with Danaher. This remote position focuses on delivering actionable insights and performance analytics across IT service management processes.
In this specialized role, you will design and maintain ServiceNow reports, dashboards, and performance metrics, enhancing operational visibility. As a key player, you will help automate ITSM reporting processes while analyzing service delivery metrics to identify improvement opportunities. Effective collaboration with ITSM Process Owners and stakeholders will be crucial for successful data-driven decision-making.
Key Responsibilities:
- Design and develop ServiceNow reports and dashboards
- Automate ITSM reporting and KPI frameworks
- Analyze service delivery metrics and trends
- Establish reporting governance and data consistency
- Collaborate with stakeholders for reporting requirements
Requirements:
- Bachelor's degree in a STEM-related field
- 3-5+ years in ITSM, reporting, or analytics
- Hands-on experience with ServiceNow reporting
- Knowledge of ITIL-based ITSM processes
- Proficiency in Excel, Power BI, and ServiceNow Performance Analytics
Drive impactful data insights and enhance IT service performance as a key contributor at Danaher.
ServiceNow Reporting Specialist at Danaher in Ottawa employer: SCIEX
At SCIEX, located in the vibrant community of Concord, Ontario, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel in their fields. As a Senior Mass Spectrometry Research Scientist, you will have access to cutting-edge technology and resources, along with ample opportunities for professional growth and development. Join us to be part of a team that values creativity and encourages contributions to groundbreaking research initiatives in mass spectrometry applications.
