Head of Operations – Healthcare Operations & Growth in Mississauga

Science & Humans is Canada’s leading hormone health and longevity platform, providing evidence-based, personalized care to more than 50,000 patients nationwide. Our mission is to make hormone optimization, healthy aging, and wellness care accessible through a modern, digital-first model that integrates medical expertise and technology. As we continue to grow, we’re building the operational foundation to scale efficiently, ensure compliance, and deliver an exceptional patient experience nationwide.

The Opportunity: We’re seeking a Head of Operations to lead and elevate company-wide operations — with a strong focus on healthcare delivery, operational excellence, and scalability. This role is ideal for an operations leader experienced in healthcare, digital health, or clinical administration who thrives in a fast-paced environment. You’ll work closely with the leadership team to optimize workflows, strengthen compliance, and build systems that enable growth.

What You’ll Do:

• Operational Leadership: Lead daily operations across patient care, administrative, and support teams. Design and implement streamlined processes and standard operating procedures (SOPs). Translate strategic goals into operational plans with measurable outcomes.
• Process Optimization & Scalability: Identify inefficiencies and drive process improvements across departments. Use data and technology to enhance operational efficiency and the patient journey. Build scalable systems to support national expansion and cross-functional collaboration.
• Compliance & Quality Assurance: Ensure adherence to healthcare and privacy regulations (PHIPA, HIPAA, CPSO standards). Lead internal audits and continuous improvement initiatives. Maintain rigorous operational and data security standards.
• Leadership & Culture: Manage and develop a multidisciplinary operations team. Foster a culture of accountability, collaboration, and innovation. Support onboarding, training, and performance development of operational staff. Oversee vendor relationships, contracts, and operational budgets. Ensure resources are allocated efficiently and align with company objectives.

What You Bring:

• 7–10+ years of experience in healthcare operations leadership (medical practice, digital health, or healthtech).
• Proven ability to lead cross-functional teams in regulated environments.
• Strong understanding of healthcare compliance, clinical workflows, and patient care operations.
• Analytical, data-driven, and process-focused mindset.
• Excellent leadership, communication, and organizational skills.

Nice to Have:

• Experience in telehealth, startup, or high-growth environments.
• Familiarity with SOC2, ISO27001, or similar compliance frameworks.
• Background in both strategic operations and hands-on implementation.
• Medical background such as MD, RN, NP is a strong asset.

Why Join Us: Competitive salary and benefits. Modern Mississauga office with on-site parking. Opportunity to shape the future of hormone health and longevity care in Canada. Apply today to help build and scale the operations behind Canada’s most innovative hormone health platform. Science & Humans is committed to providing a respectful, welcoming, and inclusive work environment where every employee can bring their full self to work, thrive, and be successful. If you require any accommodations during the recruitment process, please let us know — we’re happy to support you.