At a Glance
- Tasks: Help families celebrate lives by providing personalized service and making meaningful arrangements.
- Company: Join a compassionate team dedicated to serving families in their time of need.
- Benefits: Competitive salary with strong commission potential, flexible hours, and supportive work culture.
- Other info: Dynamic role with opportunities for growth and a supportive team environment.
- Why this job: Make a real difference in people's lives while building valuable relationships and earning great rewards.
- Qualifications: 1-2 years of customer service or sales experience preferred; empathy and communication skills are key.
The predicted salary is between 40000 - 100000 $ per year.
Our associates celebrate lives. We celebrate our associates. Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.
Job Responsibilities
- Lead Generation
- Holds self-accountable for prospecting a minimum of 1-2 hours each day
- Obtains referrals from families served by the location
- Networks and builds community and civic relationships
- Explains and presents presentations to families served and referred families
- Maintains and tracks activity levels to ensure productivity
- Build Relationships with Families
- Responds to client inquiries in a timely, respectful, sensitive and professional manner
- Connects with families through listening, honest communication and genuine concern
- Develops an understanding of each family’s unique needs and offers solutions that provide value to them
- Stays in touch with families to ensure satisfaction
- Prepares for all appointments and performs all procedures with professionalism and attention to detail
- Follows through on all customer problems and requests
- Builds trust-based relationships to earn the right to ask for referrals
- Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
- Teamwork
- Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
- Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
- Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
- Shares family concerns with rest of the SCI team
Minimum Requirements
- Education: 1-2 years of college or an equivalent of education and experience
- Experience: 1-2 years of customer service or sales industry experience preferred
- Licenses: Valid driver’s license with an acceptable driving record
Knowledge, Skills And Abilities
- Must be able to pass the Company’s internal presentation certification within thirty days of hire
- Ability to work a number of evenings and or weekends every month
- Ability to drive frequently
- Ability to obtain and maintain an insurance license if required by state/province
- Flexible hours but, at times must have the ability to work up to 12 hours in a day
- Ability to treat others with empathy and respect
- Knowledge of computers and some software
- Customer service skills
Compensation
The estimated total target for this position in the first year typically ranges from $40,000 to $100,000 annually, considering a strong commission-based incentive structure and base pay. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions. (Note: The position includes an hourly rate of $17.60 as part of the total compensation structure.)
Sales Professional in Oshawa employer: Sci Corp
Le Réseau Dignité est un employeur exceptionnel qui valorise l'éthique et la dignité dans tous ses services. En tant que gestionnaire de marché, vous bénéficierez d'une culture de travail collaborative, d'opportunités de développement professionnel et d'un environnement où votre contribution a un impact significatif sur les familles que nous servons. Situé dans une communauté engagée, vous aurez également accès à des ressources uniques pour innover et croître dans votre rôle.
