Information Technology Service Support in Vancouver

THE VANCOUVER SCHOOL BOARD WELCOMES APPLICATIONS FOR THE POSITION OF: INFORMATION TECHNOLOGY SUPPORT A

Department: Learning and Information Technology Division

Salary: $62,972.00 + plus extensive benefits and municipal pension

Hours: 7 hours per day, Monday-Friday

This position is 100% in-person at the VSB Education Centre (1580 West Broadway)

THE ORGANIZATION: VANCOUVER SCHOOL BOARD (SCHOOL DISTRICT 39)

With deep gratitude and respect, we are honoured to be learning and unlearning on the ancestral and unceded lands of the x ʷ məθk ʷ əy ̓ əm (Musqueam), S ḵ wxwú7mesh Úxwumixw (Squamish Nation) & səlilwəta ɬ (Tsleil-Waututh Nation). At the VSB, we are proud to provide exceptional learning experiences for students. As a large, urban school district, the VSB is one of Canada’s most diverse school systems and equity and inclusivity are at the forefront of our approach to education.

Throughout the District, more than 7,700 staff work to create learning environments where every student thrives by prioritizing students’ needs, applying evidence-informed practices, and building relationships. The VSB’s culture reflects the diversity of our city. Students enrolled in VSB come from varied backgrounds and lived experiences and are encouraged to explore and share their unique selves and gifts. Our commitment to students goes beyond academics with students’ overall well-being and sense of belonging being equally important.

As an organization, we strive to build a school system where every student can be their authentic self and succeed throughout their learning journey. In doing this work, we champion equity and accountability by making evidence-based decisions. As a learning organization, humility is our guidepost as we work to continually improve student outcomes in service to them, their families, and the broader community.

THE OPPORTUNITY: INFORMATION TECHNOLOGY SERVICE SUPPORT (INFORMATION TECHNOLOGY SUPPORT A - Itinerant)

As an Information Technology Support A you will be working within specifications and standards, installs, maintains and supports computer equipment and application software and troubleshoots hardware and software problems. Work may include identifying problems and initiating solutions, training staff and/or students, installing equipment and providing feedback about the equipment. Liaises with vendors and suppliers. Prepares and maintains database records, statistics and records of equipment servicing.

Responsibilities:

• Perform information technology support to the division
• Provides 1st level & deskside technical support, troubleshoots and trains staff & students via ticketing system, phone, on-site or remote control
• Receives phone calls, chats, emails, walk-ups and online submissions, and records, categorizes, prioritizes, and assigns requests for technical services
• Provides professional technical support (over phone/chat/email/in person) on:
• Laptops & Desktops: Windows and MacOS
• Mobile devices: Android and IOS (iPad/iPhone)
• Network equipment: routers, switches, access points, firewalls, VOIP
• System and application software
• Projectors & Printers
• Documents all work done in ticketing system; communicates effectively and efficiently with clients and staff to schedule service tickets; and other technologies in schools and District locations
• Provides coordination for warranty & 3rd party repairs to VSB hardware
• Prepare and maintain incident records & asset database
• Performs other related duties as required

Qualifications:

• Completion of grade 12 plus one (1) year full-time equivalent post-secondary training in a relevant technology discipline and one (1) year of experience in information technology
• Experience working in a K-12 education organization an asset
• Skill in implementing, troubleshooting and supporting Apple and Microsoft technologies and applications/software, mobile devices, active directory, network equipment, wifi and printing technologies.
• Excellent communication skills (verbal and written) and customer service skills
• Excellent organizational skills and the ability to establish priorities and meet deadlines
• Experience in supportively answering and responding to phone calls, chats and emails
• Skill in implementing problem solving, supporting network technologies, and repairing computer technologies
• Must be able to meet the following assessment: 1 hour series of tasks/problems (70%+)
• Must have a valid BC driver's license and be willing to travel throughout the District
• Successful candidate must be able to lift/carry/move weights up to 50 lbs

Your application MUST include:

• Cover letter
• Resume
• Three (3) Professional References - names, email addresses and phone numbers of your last direct supervisors/managers (contacted only with your prior approval)
• A copy of your Work Permit (if you are not a Canadian Citizen or Permanent Resident)

COMPENSATION

The base salary for this position is $62,972.00 plus a comprehensive benefits package, including Municipal Pension Plan, Vancouver Employee Savings Plan, Extended Health, Dental, Group Life, Long Term Disability, Vacation, & Gratuity Days.

Additional Information: As a public body, the personal information provided in this application is collected and used by the Vancouver School Board (VSB) in accordance with section 26(c) of the Freedom of Information and Protection of Privacy Act (FIPPA), RSBC 1996, c.165, as amended. This information will be used by VSB staff for the purpose of evaluating your qualifications, experience, and suitability for this position. It may also be used to verify the information provided, conduct reference checks, and/or contact you about next steps in the job competition.