Enhance customer support as a Level 3 Technical Expert at Schneider Electric, focusing on complex systems like solar and EV charging. Your expertise will shape solutions and improve service capabilities.
In this role, you will investigate and resolve intricate customer queries involving solar technology, electric vehicle charging, home automation, and energy management systems. You will collaborate closely with technicians, service providers, and internal teams to deliver timely solutions and develop technical training that enhances colleagues' expertise. Your contribution will strengthen team support and product development globally.
Key Responsibilities:
- Provide advanced guidance on complex technical issues
- Assist Level 1 and Level 2 teams with troubleshooting
- Collaborate on product failure investigations with shared teams
- Use service tools for remote and in-field support
- Design and deliver training sessions for internal staff
Requirements:
- Degree in electrical engineering or related field
- Hands-on experience in solar, EV, or energy management
- Strong analytical and troubleshooting capabilities
- Effective communication and interpersonal skills
- Proven ability to build collaborative relationships
Leverage your technical expertise to elevate customer satisfaction and improve solutions in an impactful role at Schneider Electric.
Technical Expert L3 for Customer Solutions in Richmond employer: Schneider Electric
Schneider Electric is an exceptional employer that fosters a collaborative and inclusive work culture, making it an ideal place for professionals passionate about renewable energy. With a strong commitment to employee growth, the company offers extensive development opportunities, competitive benefits, and a supportive environment that values each individual's contributions. Located in Ontario, employees can enjoy a meaningful career while being part of a global leader dedicated to sustainability and innovation.
