At a Glance
- Tasks: Lead a team to ensure safe and efficient elevator maintenance and customer satisfaction.
- Company: Join Schindler, a leader in urban mobility solutions since 1874.
- Benefits: Enjoy competitive salary, bonuses, health plans, and tuition reimbursement.
- Other info: Dynamic work environment with opportunities for professional growth.
- Why this job: Make a real impact on urban life while developing your leadership skills.
- Qualifications: Post-secondary education and experience in the elevator industry preferred.
The predicted salary is between 95000 - 115000 $ per year.
We Elevate... Quality of urban life. Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.
Your main responsibilities:
- The Service Leader manages the district’s EI activities and field resources related to the ongoing maintenance, repair, and retention of existing equipment within the portfolio, while partnering with the sales team as required.
- Ensure compliance with all safety and health guidelines for EI Field Team members.
- Organize and manage risk evaluation, prevention plans, and safety training.
- Monitor and coordinate the application of safety standards and safe working practices.
- Manage and complete compliance activities, including CPSIs, CATs, NCs, and DLFIs, for the responsible portfolio in partnership with the FQE Business Partner.
- Ensure the management and fulfilment of preventative maintenance activities in line with defined timeframes for the responsible portfolio.
- Support route mechanics and Adjusters, where applicable, in raising necessary Technical Field Support (TFS) requests to prevent downtime, return units to service, and identify engineering solutions.
- Drive and convert mechanic-raised repair requests and upgrade recommendations into Offer-Based Repairs (OBR) to achieve Order Intake (OiT).
- Coordinate and ensure timely execution of OBRs to meet or exceed OR and C1 targets.
- Raise necessary major repair requests (RRs) with the Major Repair team.
- Where applicable, manage Major Repair teams to ensure units are repaired and returned to service within agreed customer timeframes.
- Process and drive efficient daily mechanic payroll accurately and in line with BDPs.
- Monitor contract profitability, identify loss-making contracts, and intervene with Account Managers to restore profitability.
- Build and maintain strong customer relationships.
- Support customer satisfaction by managing and resolving escalations efficiently.
- Track and support the training and certification of EI mechanics.
- Ensure technical training plans are executed and adapted as needed.
- Promote repair packages and identify opportunities for modernization (MOD).
- Support the transition of repair opportunities to MOD sales.
- Oversee the management of material spend and manpower hours to ensure alignment with budget.
- Fully utilize HQ-defined methods, tools, and processes, including FMC reporting tools.
- Monitor utilization of dedicated district Microsoft Teams channels.
What you bring:
- Post-secondary education in business or engineering is preferred.
- Five to eight years of experience in the elevator industry, a related field, or a similar industry involving the new installation or modernization of capital equipment, with at least three to five years in a supervisory or management position.
- Proficient in MS Office applications (MS Excel, Word, Teams, Project).
- Understanding of financial statements.
- Analytical: ability to think conceptually and make an impact.
- Coaching and Mentoring: ability to motivate and guide team members.
- Communication: ability to communicate with tact and diplomacy.
- Leadership: Possess solid leadership skills.
- Negotiation: ability to negotiate persuasively and effectively in a tactful manner to gain customer acceptance of company terms and conditions.
- People Management: Ability to select, train, supervise and evaluate staff.
- Persuasion: ability to influence internal and external stakeholders.
- Presentation: ability to present materials clearly and engage the audience.
- Problem Solving: ability to interpret complex commercial concerns and develop creative solutions.
- Teamwork: Ability to interact with all levels and be an integral part of the operation.
- Demonstrated ability to embrace new concepts and change, while seeking new ways of doing things.
What’s in it for you?
- Competitive Salary (commensurate with experience).
- Competitive Bonus Incentive Program or Commission Plan.
- Wide range of professional and leadership development opportunities.
- Competitive Extended Health, Dental & Vision Plans.
- Generous Paid Time Off Plans.
- Tuition Reimbursement Program.
- Competitive Group RRSP with Company Match.
Compensation: The salary range for this position is $95,000 to $115,000 CAD per year. Actual compensation will be determined based on relevant experience, education, skills, market conditions and internal equity considerations, in alignment with our overall compensation practices.
At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all.
Service Leader employer: Schindler
Schindler Elevator Corporation is an exceptional employer that prioritizes innovation, safety, and ethical standards while fostering a collaborative work culture in Toronto, Ontario. Employees benefit from competitive salaries, comprehensive health plans, and extensive professional development opportunities, all within a company dedicated to enhancing community accessibility and sustainability. Joining Schindler means being part of a legacy that values diversity and inclusion, ensuring every team member can contribute meaningfully to the future of mobility.
