Field Supervisor – Existing Installations in Ottawa

Location: Ottawa, ON, Canada

We Elevate... Quality of urban life. Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities and contributes to making places more accessible, inclusive, and sustainable for all.

Join us as a Field Supervisor-Existing Installations (Service Leader).

Your main responsibilities:

• Health & Safety (H&S): Ensure compliance with all safety and health guidelines for EI Field Team members. Organize and manage risk evaluation, prevention plans, and safety training. Monitor and coordinate the application of safety standards and safe working practices.
• Preventative Maintenance Fulfilment and Efficiency: Ensure the management and fulfilment of preventative maintenance activities in line with defined timeframes for the responsible portfolio.
• Technical Support and MTBC Management: Support route mechanics and Adjusters in raising necessary Technical Field Support (TFS) requests to prevent downtime, return units to service, and identify engineering solutions.
• OBR (Offer-Based Repairs) OiT & Execution: Drive and convert mechanic-raised repair requests and upgrade recommendations into Offer-Based Repairs (OBR) to achieve Order Intake (OiT).
• Manage Major Repair Service Activities: Raise necessary major repair requests (RRs) with the Major Repair team. Manage Major Repair teams to ensure units are repaired and returned to service within agreed customer timeframes.
• Contract P&L Management: Monitor contract profitability, identify loss-making contracts, and intervene with Account Managers to restore profitability.
• Customer Relationships & Satisfaction: Build and maintain strong customer relationships. Support customer satisfaction by managing and resolving escalations efficiently.
• Training & Development: Track and support the training and certification of EI mechanics. Ensure technical training plans are executed and adapted as needed.
• Repair Package & MOD Opportunities: Promote repair packages and identify opportunities for modernization (MOD). Support the transition of repair opportunities to MOD sales.
• EI Methods, Tools, and Processes: Fully utilize HQ-defined methods, tools, and processes, including FMC reporting tools.

What you bring:

• Post-secondary education in business or engineering is preferred.
• Five to eight years of experience in the elevator industry, a related field, or a similar industry involving the new installation or modernization of capital equipment, with at least three to five years in a supervisory or management position.
• Proficient in MS Office applications (MS Excel, Word, Teams, Project).
• Understanding of financial statements.
• Analytical skills, coaching and mentoring abilities, effective communication, leadership, negotiation, people management, persuasion, presentation, problem-solving, and teamwork skills.

What’s in it for you?

• Competitive Salary (commensurate with experience).
• Competitive Bonus Incentive Program or Commission Plan.
• Wide range of professional and leadership development opportunities.
• Competitive Extended Health, Dental & Vision Plans.
• Generous Paid Time Off Plans.
• Tuition Reimbursement Program.
• Competitive Group RRSP with Company Match.

The salary range for this position is $95,000 to $110,000 CAD. This range represents base salary only and does not include bonus, incentive compensation, or benefits. Eligible employees may participate in discretionary incentive programs based on individual and company performance.

We are committed to fair and transparent compensation practices. This posting represents an existing vacancy. The salary range disclosed reflects our good-faith estimate of base pay at the time of posting.

Become part of our team and help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.