Field Supervisor – Existing Installations

Location: Ottawa, ON, Canada

Job ID: 91741

We Elevate... Quality of urban life. Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us.

Join us as a Field Supervisor - Existing Installations (Service Leader).

Your main responsibilities:

• Health & Safety (H&S)
  • Ensure compliance with all safety and health guidelines for EI Field Team members.
  • Organize and manage risk evaluation, prevention plans, and safety training.
  • Monitor and coordinate the application of safety standards and safe working practices.
  • Manage and complete compliance activities, including CPSIs, CATs, NCs, and DLFIs, for the responsible portfolio in partnership with the FQE Business Partner.
  • Ensure the execution and documentation of periodic safety inspections and corrective actions, including AHJ and consultant reports, for the responsible portfolio.
• Preventative Maintenance Fulfilment and Efficiency
  • Ensure the management and fulfilment of preventative maintenance activities in line with defined timeframes for the responsible portfolio.
• Technical Support and MTBC Management
  • Support route mechanics and Adjusters, where applicable, in raising necessary Technical Field Support (TFS) requests to prevent downtime, return units to service, and identify engineering solutions.
  • Monitor MTBC and take action to prevent sick units, seeking TFS support where required.
• OBR (Offer-Based Repairs) OiT & Execution
  • Drive and convert mechanic-raised repair requests and upgrade recommendations into Offer-Based Repairs (OBR) to achieve Order Intake (OiT).
  • Coordinate and ensure timely execution of OBRs to meet or exceed OR and C1 targets.
  • Manage Major Repair Service Activities (where applicable).
  • Raise necessary major repair requests (RRs) with the Major Repair team.
  • Where applicable, manage Major Repair teams to ensure units are repaired and returned to service within agreed customer timeframes.
• Coordinate Payroll KPIs
  • Process and drive efficient daily mechanic payroll accurately and in line with BDPs.
• Contract P&L Management
  • Monitor contract profitability, identify loss-making contracts, and intervene with Account Managers to restore profitability.
• Customer Relationships & Satisfaction
  • Build and maintain strong customer relationships.
  • Support customer satisfaction by managing and resolving escalations efficiently.
• Training & Development
  • Track and support the training and certification of EI mechanics.
  • Ensure technical training plans are executed and adapted as needed.
• Repair Package & MOD Opportunities
  • Promote repair packages and identify opportunities for modernization (MOD).
  • Support the transition of repair opportunities to MOD sales.
  • Oversee the management of material spend and manpower hours to ensure alignment with budget.
• EI Methods, Tools, and Processes
  • Fully utilize HQ-defined methods, tools, and processes, including FMC reporting tools.
  • Monitor utilization of dedicated district Microsoft Teams channels.

What you bring:

• Post-secondary education in business or engineering is preferred.
• Five to eight years of experience in the elevator industry, a related field, or a similar industry involving the new installation or modernization of capital equipment, with at least three to five years in a supervisory or management position.
• Proficient in MS Office applications (MS Excel, Word, Teams, Project).
• Understanding of financial statements.
• Analytical: ability to think conceptually and make an impact.
• Coaching and Mentoring: ability to motivate and guide team members.
• Communication: ability to communicate with tact and diplomacy.
• Leadership: Possess solid leadership skills.
• Negotiation: ability to negotiate persuasively and effectively in a tactful manner to gain customer acceptance of company terms and conditions.
• People Management: Ability to select, train, supervise and evaluate staff.
• Persuasion: ability to influence internal and external stakeholders.
• Presentation: ability to present materials clearly and engage the audience.
• Problem Solving: ability to interpret complex commercial concerns and develop creative solutions.
• Teamwork: Ability to interact with all levels and be an integral part of the operation.
• Demonstrated ability to embrace new concepts and change.

What’s in it for you?

• Competitive Salary (commensurate with experience).
• Competitive Bonus Incentive Program or Commission Plan.
• Wide range of professional and leadership development opportunities.
• Competitive Extended Health, Dental & Vision Plans.
• Generous Paid Time Off Plans.
• Tuition Reimbursement Program.
• Competitive Group RRSP with Company Match.

The salary range for this position is $95,000 to $110,000 CAD. This range represents base salary only and does not include bonus, incentive compensation, or benefits. Eligible employees may participate in discretionary incentive programs based on individual and company performance.

We are committed to fair and transparent compensation practices. This posting represents an existing vacancy. The salary range disclosed reflects our good-faith estimate of base pay at the time of posting.

Become part of our team and help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.