At a Glance
- Tasks: Lead a team to ensure safe and efficient elevator maintenance and customer satisfaction.
- Company: Join Schindler, a leader in innovative urban mobility solutions.
- Benefits: Enjoy competitive salary, bonuses, health plans, and tuition reimbursement.
- Other info: Diverse and inclusive workplace with opportunities for professional growth.
- Why this job: Make a real impact on urban life while advancing your career in a dynamic environment.
- Qualifications: Experience in the elevator industry and strong leadership skills required.
The predicted salary is between 95000 - 115000 $ per year.
Join us as a Service Leader in Moncton, NB, Canada. We Elevate Quality of urban life. Our elevators, escalators, and moving walks safely transport more than two billion people daily. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities and contributes to making places more accessible, inclusive, and sustainable for all.
Your Main Responsibilities:
- The Service Leader manages the district’s EI activities and field resources related to the ongoing maintenance, repair, and retention of existing equipment within the portfolio, while partnering with the sales team as required.
- Ensure compliance with all safety and health guidelines for EI Field Team members.
- Organize and manage risk evaluation, prevention plans, and safety training.
- Manage and complete compliance activities, including CPSIs, CATs, NCs, and DLFIs, for the responsible portfolio in partnership with the FQE Business Partner.
- Ensure the management and fulfilment of preventative maintenance activities in line with defined timeframes for the responsible portfolio.
- Support route mechanics and Adjusters in raising necessary Technical Field Support (TFS) requests to prevent downtime.
- Drive and convert mechanic-raised repair requests and upgrade recommendations into Offer-Based Repairs (OBR).
- Monitor contract profitability, identify loss-making contracts, and intervene with Account Managers to restore profitability.
- Build and maintain strong customer relationships and support customer satisfaction by managing and resolving escalations efficiently.
- Track and support the training and certification of EI mechanics.
- Oversee the management of material spend and manpower hours to ensure alignment with budget.
What You Bring:
- Post-secondary education in business or engineering is preferred.
- Five to eight years of experience in the elevator industry or a related field, with at least three to five years in a supervisory or management position.
- Proficient in MS Office applications.
- Ability to communicate with tact and diplomacy.
- Possess solid leadership skills.
- Ability to negotiate persuasively and effectively.
- Ability to influence internal and external stakeholders.
- Ability to present materials clearly and engage the audience.
- Ability to interpret complex commercial concerns and develop creative solutions.
- Ability to interact with all levels and be an integral part of the operation.
What’s in it for you?
- Competitive Salary (commensurate with experience).
- Competitive Bonus Incentive Program or Commission Plan.
- Wide range of professional and leadership development opportunities.
- Competitive Extended Health, Dental & Vision Plans.
- Generous Paid Time Off Plans.
- Tuition Reimbursement Program.
- Competitive Group RRSP with Company Match.
Compensation: The salary range for this position is $95,000 to $115,000 CAD per year. Actual compensation will be determined based on relevant experience, education, skills, market conditions and internal equity considerations.
We value inclusion and diversity, and practice equity to create equal opportunities for all.
Service Leader employer: Schindler Group
At Schindler, we pride ourselves on being an exceptional employer that fosters a culture of innovation, safety, and inclusivity. Located in Moncton, NB, our team enjoys competitive salaries, comprehensive benefits, and ample opportunities for professional growth and development. Join us to make a meaningful impact on urban life while working in a supportive environment that values diversity and collaboration.
