At a Glance
- Tasks: Drive customer growth using data and automation in a dynamic CRM role.
- Company: Join Scenic Group Canada, a leader in luxury cruises and tours.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and strategy.
- Why this job: Make a real impact on customer experiences and business success.
- Qualifications: 7+ years in CRM with experience in HubSpot or similar platforms.
The predicted salary is between 82800 - 101200 $ per year.
Turn customer data into growth as a CRM Customer Growth Manager in Vancouver, focusing on HubSpot, automation, and lifecycle marketing. Scenic Group Canada seeks a strategic, commercially minded CRM leader for Scenic Luxury Cruises & Tours and Emerald Cruises. You will grow prospect databases, improve lead conversion, and connect customer experiences across lifecycle stages. The role combines strategy with hands-on execution while partnering with Marketing, Sales, Commercial, Digital, Analytics, and Global CRM teams.
Key Responsibilities:
- Lead CRM and customer lifecycle strategy development
- Drive qualified database growth through multichannel lead generation
- Map journeys from acquisition through repeat purchase
- Design automated nurture programs for key audiences
- Build reporting, dashboards, testing, and optimization programs
Requirements:
- Seven or more years in CRM or related disciplines
- Experience with HubSpot, Salesforce Marketing Cloud, Marketo, Braze, or similar
- Proven lifecycle strategy and measurable business results
- Experience in segmentation, personalization, nurturing, and lead scoring
- Strong analytics, communication, presentation, and stakeholder management skills
Lead HubSpot-enabled CRM growth through customer data, automation, personalization, measurement, and lifecycle strategy in Vancouver.
CRM Customer Growth Manager in Vancouver employer: Scenic - Luxury Cruises & Tours
Scenic Group Canada is an exceptional employer that fosters a dynamic and inclusive work culture, offering competitive salaries and a comprehensive benefits package, including four weeks of vacation and employee travel perks. Located in Vancouver, this role provides unique opportunities for professional growth within the luxury travel sector, allowing you to shape innovative CRM strategies that directly impact customer engagement and business success. Join a passionate team dedicated to redefining luxury travel experiences while enjoying a supportive environment that values your contributions and career development.
Contact Details:
Scenic - Luxury Cruises & Tours Recruitment Team
