Business Analyst in Toronto

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals.

Position Summary

Reporting to the Director, IT PMO, the Business Analyst (BA) plays a critical role in supporting the delivery of digital, IT, and clinical transformation initiatives across Scarborough Health Network (SHN). As part of the IT PMO account management model, the Business Analyst partners closely with Senior Project Managers, clinical programs, and corporate stakeholders to understand, analyze, and translate business and clinical needs into clear, actionable requirements. The role ensures that solutions are designed and implemented in a way that is safe, effective, and aligned with operational workflows, privacy, and cybersecurity standards.

Key Responsibilities

• Lead the elicitation, documentation, and validation of business, clinical, and technical requirements.
• Develop clear, complete, and structured requirements artefacts to support solution design, procurement, and delivery.
• Ensure requirements reflect clinical safety, operational continuity, and privacy/security-by-design principles.
• Analyze current-state workflows and identify opportunities for optimization and transformation.
• Document future-state processes aligned with digital solutions and organizational priorities.
• Support business process redesign initiatives in partnership with clinical and operational stakeholders.
• Ensure the enterprise architecture and business architecture are up-to-date on a regular basis with every new IT initiative implemented.
• Serve as a key partner to assigned departments and programs under the PMO account model.
• Build strong relationships with clinical leaders, operational teams, and corporate stakeholders.
• Act as a bridge between business users and technical teams to ensure solutions are fit-for-purpose.
• Complete weekly rounding with leaders and staff of assigned corporate departments and units to ensure all IT related issues and requests are ticketed, logged, and updated.
• Support Senior Project Managers in planning, execution, and implementation activities.
• Contribute to project deliverables including business cases, functional specifications, and testing documentation.
• Participate in solution validation, user acceptance testing (UAT), and go-live readiness activities.
• Ensure all requirements and documentation align with SHN PMO standards and governance processes.
• Support compliance with IT governance bodies (CPRC, ASRB, CAB) where applicable.
• Maintain documentation to support auditability, traceability, and lifecycle management.
• Promote standardized templates, tools, and documentation practices across the PMO.
• Contribute to continuous improvement of PMO processes, tools, and methodologies.
• Support knowledge transfer and documentation to ensure sustainability of solutions.

Requirements

• Undergraduate degree in Health, Business, Information Technology, or related field (required).
• Minimum 3–5 years of experience in business analysis, preferably in IT or digital health environments.
• Demonstrated experience gathering and documenting complex requirements across multiple stakeholders.
• Strong understanding of business analysis practices, methodologies, and tools.
• Experience supporting IT, clinical systems (e.g., EMR/Epic), or digital transformation initiatives considered an asset.
• Excellent work performance and attendance record.
• Understands the importance of and demonstrates commitment to fostering a culture of diversity, equity, and inclusion.
• Commitment to advancing equity, accessibility, and patient-centered care through digital innovation.
• Demonstrated ability to model integrity, resilience, and adaptability in a rapidly evolving digital health environment.
• Demonstrated ability to develop and influence relationships at all levels, with strong interpersonal and negotiation skills.
• Strong team engagement, facilitation, and coaching skills to build team morale and improve culture.
• Demonstrated experience leading large-scale transformation and change initiatives.

Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.