At a Glance
- Tasks: Provide top-notch technical support and troubleshoot complex equipment issues remotely.
- Company: Join S&C Electric Canada, a leader in protection and automation solutions.
- Benefits: Enjoy hybrid work with two remote days, competitive salary, and professional growth.
- Other info: Collaborative environment with opportunities for continuous learning and career advancement.
- Why this job: Make a real difference by solving challenging problems for customers in the field.
- Qualifications: Electrical or Electronic Engineering diploma and four years of relevant experience.
The predicted salary is between 82800 - 101200 $ per year.
Support S&C Electric Canada customers remotely through technical troubleshooting, wiring diagrams, and hybrid work with two work-from-home days. This senior specialist supports S&C Protection and Automation products through Tier 3 assistance. The position suits a technical professional with strong analytical skills and field service experience troubleshooting medium voltage equipment. Customers receive support by phone, video conferencing, email, and Salesforce. The work helps resolve complex product application issues beyond Tier 1 and Tier 2 support.
Key Responsibilities:
- Provide technical support for escalations from Field Service Engineers and Technicians
- Troubleshoot equipment issues through phone, teleconference, email, and Salesforce
- Collaborate on recurring customer issues and recommend improvements
- Identify replacement or upgrade parts and obtain sales pricing
- Provide product training and occasional customer-site troubleshooting support
Requirements:
- Electrical or Electronic Engineering Technology Diploma or equivalent
- Four years of experience in a similar capacity
- Ability to interpret electronic, electrical, wiring, and mechanical diagrams
- Strong written, verbal, interpersonal, and presentation skills
- Medium voltage protection product knowledge preferred; travel ability required
Apply technical analysis, customer communication, and medium voltage troubleshooting to support S&C products through Tier 3 service.
Senior Field Services Engineer Support in Toronto employer: S&C Electric Company
S&C Electric Canada is an exceptional employer that prioritizes the well-being and growth of its team members. With a strong commitment to competitive compensation, flexible benefits, and a supportive work culture, employees are empowered to make a real-world impact on the electrical grid while enjoying opportunities for professional development. Located in a vibrant community, S&C fosters a collaborative environment where diversity is celebrated, ensuring that every team member can thrive both personally and professionally.
