Serve SecurTek customers from SaskTel's Yorkton location using inbound calling, outbound calling, and accurate customer data entry. This casual part-time role is on-site.
As a SecurTek Customer Care Associate, you handle customer, dealer, contractor, and agency inquiries. You interpret, verify, and manually enter customer information into operating systems. The work includes billing questions, written communication, monitoring account accuracy, and database updates.
Key Responsibilities:
- Respond to customer, dealer, contractor, and agency inquiries
- Document and prepare written customer and dealer communications
- Enter customer information accurately into operating systems
- Confirm billing inquiries and monitoring account details
- Record inquiry actions in appropriate databases
Requirements:
- General knowledge of security products or services
- Good verbal and written communication skills
- Tactful, diplomatic, and courteous customer contact handling
- Analytical, problem-solving, and decision-making skills
- Computer, software, and 20 wpm keyboarding skills
Support SaskTel and SecurTek customers through accurate data entry, responsive calling, and courteous service in Yorkton.
SecurTek Customer Care Associate in Yorkton employer: SaskTel
At SaskTel, we pride ourselves on being a top employer in Saskatchewan, offering a dynamic work environment where innovation and collaboration thrive. Our commitment to employee growth is reflected in our comprehensive benefits package, including competitive salaries, health and dental plans, and flexible work arrangements, all designed to support a healthy work-life balance. Join us in Regina, where your contributions will directly impact our communities and help shape the future of technology in Saskatchewan.
