Drive season ticket renewals with the Saskatchewan Roughriders in Regina while strengthening relationships through clear, personalized fan service. Support Rider Nation from Mosaic Stadium.
As a Fan Services Representative, you will support loyal season ticket members and fans through renewals, upgrades, questions, and special requests. You will use phone, email, text, and in-person communication to deliver solutions and encourage long-term loyalty. The position combines customer service, ticket operations, retention, and database management.
Key Responsibilities:
- Engage members throughout season ticket renewal processes
- Answer questions and provide tailored renewal solutions
- Assist ticket upgrades, changes, payments, and special requests
- Track follow-ups and maintain fan engagement records
- Meet individual and team renewal targets
Requirements:
- Customer service or ticket operations experience preferred
- Strong written and verbal communication skills
- Confidence discussing renewals, upgrades, and retention
- Ticketing software or CRM proficiency preferred
- Availability for home games and rotating Saturday shifts
Bring renewal expertise, relationship-building ability, and organized customer service to Saskatchewan Roughriders fans at Mosaic Stadium.
Fan Services Representative Ticket Renewals in Regina employer: Saskatchewan Roughrider Football Club Inc.
Join a dynamic team dedicated to delivering the unforgettable 2027 Grey Cup Festival in Saskatchewan! As an employer, we pride ourselves on fostering a collaborative and innovative work culture that values community engagement and volunteerism. With ample opportunities for professional growth and a focus on creating memorable experiences, this role offers a unique chance to be part of a significant event while working alongside passionate individuals and key stakeholders.
Contact Details:
Saskatchewan Roughrider Football Club Inc. Recruitment Team
