At a Glance
- Tasks: Lead engaging Customer Service workshops for diverse audiences and enhance their skills.
- Company: Join Saskatchewan Polytechnic, a leader in continuing education.
- Benefits: $60 per hour, flexible online teaching schedule, and opportunities for professional growth.
- Other info: Dynamic role with potential for travel and collaboration in a supportive team environment.
- Why this job: Make a difference by empowering others with essential customer service skills.
- Qualifications: Bachelor's degree in Education or Business, plus strong communication and teaching skills.
The predicted salary is between 60 - 60 $ per hour.
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To ensure consideration, applications must be RECEIVED no later than 23:59 pm on the closing date. Please note only those applicants selected for further consideration will be contacted. Please see Special Instructions for more details.
The following course date & delivery method may be subject to change due to the current situation:
- Customer Service Essentials – April 21 - 22, 2027
- This is an online delivery course that runs on Wednesday & Thursday from 12:30pm - 4:00pm.
- More courses & dates may be added as required.
You may be considered to facilitate group & customized training as required. You will be given notice of this ahead of time.
Job Duties:
- Prepare and facilitate the delivery of Customer Service Workshops for both public and corporate clients.
- Ability to model excellence communication, listening and oral presentation skills.
- Answer student questions and provide individual feedback on service excellence and customer service skills.
- Revise curriculum, develop appropriate learning activities and teaching plans for each teaching assignment.
- Manage the classroom to provide an optimum learning environment for students.
- Work co-operatively with the Continuing Education Consultant and colleagues in a “team” environment.
Required Qualifications:
- Four year Bachelor of Education degree with a major in Business Education; OR Four year Bachelor of Education degree plus an Office Education certificate; OR an equivalent combination of education and recent, relevant experience.
- Expert understanding of customer service practices.
- Expert oral communication background, a strong understanding of conflict theory, and strategies used to diffuse conflict.
- Ability to apply basic principles and practices of adult education to assist learners with the required knowledge and skills.
- Recent relevant industry teaching experience preferred.
- Ability to effectively use a variety of instructional techniques when presenting the material such as role plays.
- Must be available to travel across the province to deliver customized courses.
Desired Qualifications:
- Demonstrated proficiency and recent experience in the use of the internet, e‑mail, MS Office Suite software and the ability to learn and adapt to changing technology.
- Effective communication skills (written and oral).
- Effective interpersonal skills and problem‑solving skills.
- Effective instructional ability.
- Ability to function as a team member in an ever‑changing environment.
- Demonstrates valuing diversity.
Instructor in Regina employer: Saskatchewan Polytechnic
Saskatchewan Polytechnic is an exceptional employer that fosters a collaborative and supportive work environment, particularly for those in the role of Continuing Care Assistant Instructor. Located in Regina, employees benefit from competitive compensation, opportunities for professional development, and a commitment to student success, making it a rewarding place to contribute to the education of future healthcare professionals.
